Welcome to the iGUIDE Help Center

Just purchased the New PLANIX R1?

Go here for training materials: R1 Training

Interested in purchasing the R1? Please visit our store:

iGUIDE PLANIX R1iGUIDE Camera Store

How can we help you today?

See below for scenario-based information, or use our Search/Lens function in the top right-hand corner to find articles or ask questions.

I just purchased an iGUIDE System, where do I start?

Welcome to the iGUIDE Family! For a general starting point, please see Getting Started Or, depending on your Industry, we have a number of recommended starting points: Residential Real Estate iGUIDE Training

Facility Management iGUIDE Training

Insurance & Restoration iGUIDE Training

If you don't fall into these categories, don't worry, just select the one that closest aligns with your business area.

I am an iGUIDE Operator looking for Support.

Welcome! This new site is intended to bring much more content than Knowledge Base Articles for product support. Check out the Search / Question feature in the top right corner of our site to find answers to your issues or questions. As an Operator, you can start on our main Support page: iGUIDE Support Info Reach out to Support via a ticket should you require further assistance!

I am a realtor with a question regarding iGUIDE.

Hi there! Are you looking for an Operator to capture an iGUIDE for you? Please take a look at our Service Provider map to find the closest available iGUIDE Provider to you: https://goiguide.com/operator Do you have questions in regard to a specific iGUIDE? If so, we do ask that you contact the iGUIDE Service Provider that you purchased the iGUIDE through. If you are simply looking for information on iGUIDE and wish to explore how an iGUIDE can assist your Residential Real Estate Business, check out our Real Estate Transactionsection on this site, or on our main page: https://goiguide.com/residential-real-estate

I am interested in purchasing an iGUIDE Camera System.

Have a question or want additional details before purchasing? Click here.

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Looking for phone support?

For additional information, call us toll-free at 1-855-505-1723. Support hours: Monday - Saturday, 8 am - 6:30 pm ET.

Drafting delivery times and additional requirements.

1. iGUIDEs that have all required data uploaded to the Portal will be processed within 24 hours.

2. Exact completion time is contingent on the daily volume of iGUIDEs

3. iGUIDEs are drafted in the order in which the files were uploaded to the Portal.

4. No drafting occurs on official holidays in Ontario, Canada.

5. For iGUIDEs greater than 10,000 sq ft, the standard turnaround time for the completed iGUIDE is not guaranteed. The delivery date will be determined by the size and complexity of the property.

Any questions must be addressed by opening a ticket at support.youriguide.com.

Office Hours

Please see below for when our offices are open (including stat holidays).

Planitar Office Holidays - iGUIDE®iGUIDE®