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iGUIDE Delivery Time Estimates

Updated

Overview

Delivery times vary by package and add-on, with smaller properties typically processed within 24 hours and instant products ready in just minutes. Add-ons such as DWG files, 3D models and advanced drawings require additional time after the initial iGUIDE is published (details below), and are worked on during business days only (Monday–Friday, 9 AM–5 PM ET), so weekends and holidays don't count toward their turnaround.

This guide outlines turnaround estimates for properties under 10,000 sq ft, explains how larger properties are handled, and shows worked examples so you know what to expect when planning a project.

Quick highlights: DWG add-on delivery time is within 2 business days after the iGUIDE is published, and 3D Model delivery time is within 3 to 5 business days after the iGUIDE is published.

In This Article

What are the Delivery Time Estimates? 

Properties Under 10,000 sq ft — Packages

  1. Standard iGUIDE: within 24 hours
  2. Premium iGUIDE: within 24 hours
  3. iGUIDE Radix: 5-10 minutes
  4. iGUIDE Instant: 5-10 minutes
  5. iGUIDE Instant Sketch: 5-10 minutes
  6. Draft Update/Correction: Within 24 hours

Properties Under 10,000 sq ft — Add-ons

  1. ESX Add-on: within 24 hours after the iGUIDE is published
  2. DWG Add-on: within 2 business days after the iGUIDE is published
  3. 3D Model: Within 3 to 5 business days after the iGUIDE is published
  4. Advanced Drawing Package: Within 3 business days after the iGUIDE is published. This covers only the package's base contents, which are selected automatically when you choose the Advanced Drawing Package: the CAD DWG file (2 business days) and the Plotted PDF (1 business day). Any other add-ons you select with it, such as a Reflected Ceiling Plan, Exterior Elevations or Roof Plans, add to this time (see below).
  5. Reflected Ceiling Plan: An additional 1 business day to DWG, 3D Model, or Advanced Drawing Package
  6. Exterior Elevations: An additional 2 business days to DWG, 3D Model, or Advanced Drawing Package
  7. Roof Plans: An additional 1 business day to DWG, 3D Model, or Advanced Drawing Package
  8. Site Plans: within 24 hours after the iGUIDE is published for conventional lots with all required data uploaded; properties with large acreage or complex landscaping may take longer than 48 hours.

Properties Over 10,000 sq ft

  1. Delivery depends on successful publication, property size, complexity and selected add-ons
  2. Accurate ETAs are not available — these projects are handled case by case

Examples

Here is a breakdown of if you ordered a variety of types of packages and add-ons:  

  • Standard iGUIDE + DWG Add-on (under 10,000 sq ft): standard package up to 24 hours, DWG up to 48 hours — total within 3 days.
  • Premium iGUIDE + 3D Model (under 10,000 sq ft): premium package up to 24 hours, 3D Model up to 5 days — total within 6 days.
  • Premium iGUIDE + Advanced Drawing Package including Exterior Elevations (under 10,000 sq ft): premium package up to 24 hours, Advanced Drawing Package up to 3 business days, Exterior Elevations an additional 2 business days — total within 6 business days.

Important Notes

  1. Add-on estimates apply to regular business days only (Monday–Friday, 9 AM–5 PM ET) and exclude weekends and holidays. A DWG ordered Friday night, for example, won't be started until Monday.
  2. Add-ons begin processing only after the initial iGUIDE has been published.
  3. When you select the Advanced Drawing Package, the CAD DWG and Plotted PDF are checked automatically, and you will also be offered other add-ons. The 3 business day estimate applies only if no other add-ons are selected. Each additional add-on extends the delivery time.

Frequently Asked Questions

Q: What should I do if my iGUIDE's delivery time goes over the estimates listed above? 
A: In the case that your iGUIDE goes over the estimated delivery time we recommend reaching out to the support team to look into the delay and provide updates. 

Q: Why would the draft updates/corrections for the add-ons take just as long as creating those add-ons from scratch? 
A: The reason for this depends on the size and complexity of the draft update or correction, as well as the number of corrections that needed to be addressed.

Q: Why did my iGUIDE take less time to publish one day but longer on another day?  
A: The turnaround time for publishing iGUIDEs depends not only on the size and complexity of the property, but also on the volume of iGUIDE orders we receive for publishing, updating, or correcting. Turnaround times may vary from day to day based on these factors.

Q: I ordered the Advanced Drawing Package. Why is it taking longer than 3 business days?
A: The 3 business day estimate covers only the base add-on package: the CAD DWG and Plotted PDF. If you selected other add-ons when ordering, such as Exterior Elevations or a Reflected Ceiling Plan, each one adds time. Check the add-on estimates above to see the total for your order.

Q: How do I check the status of my work order?
A: You can check the status of your work order in the iGUIDE Portal.

 

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