iGuide Delivery Time Estimates

Overview

This article lists the estimated delivery times for iGuide packages and add-ons, so you know when to expect your deliverables. Delivery times depend on the package and add-ons you select, as well as the size of the property.

In this Article

• Properties Under 10,000 sq ft: Packages
• Properties Under 10,000 sq ft: Add-ons
• Properties Over 10,000 sq ft
• Important Notes
• Frequently Asked Questions
• Related Articles

Properties Under 10,000 sq ft: Packages

Properties Under 10,000 sq ft: Add-ons

Properties Over 10,000 sq ft

For properties over 10,000 sq ft, delivery time depends on publication success, the size and complexity of the property, and the add-ons selected. Because of this, we’re unable to give an accurate estimate, and these projects are handled on a case-by-case basis.

Important Notes

• Package delivery times start when your upload is complete.
• Add-on delivery times count business days only (Monday to Friday, 9 AM to 5 PM ET). Weekends and holidays are not included.
• Add-ons begin processing only after the initial iGuide has been published.
• Selecting other add-ons along with the Advanced Drawing Package will extend its 3-business-day estimate.

Frequently Asked Questions

Q: When does the delivery time for my iGuide start?
A: The delivery time for packages starts when your upload is complete.

Q: When does the delivery time for my add-ons start?
A: Add-ons begin processing only after the initial iGuide has been published. Their delivery times are counted from that point.

Q: How will I know when my iGuide or add-on is ready?
A: You’ll receive an email notification once your iGuide or add-on has been delivered.

Q: Are rush or expedited delivery options available?
A: No. Rush or expedited delivery isn’t available at this time.

Q: My delivery is past the estimated time. What should I do?
A: If it has been more than 24 hours past the estimated delivery time, please contact our support team.

Q: Do weekends and holidays count toward add-on delivery times?
A: No. Add-on delivery times count business days only (Monday to Friday, 9 AM to 5 PM ET).

Q: Why is my Advanced Drawing Package taking longer than 3 business days?
A: The 3-business-day estimate covers the Advanced Drawing Package on its own. Adding other add-ons, such as a Reflected Ceiling Plan, Roof Plans or Exterior Elevations, extends the delivery time. For example, Exterior Elevations add 2 business days.

Q: Why is my Site Plan taking longer than 24 hours?
A: The 24-hour estimate applies to conventional lots where all required data has been uploaded. Large or complex properties may take more than 48 hours. For more information, see iGuide Site Plans: Single Family Residential Properties.

Q: My property is over 10,000 sq ft. When will my iGuide be delivered?
A: Delivery for properties over 10,000 sq ft depends on publication success, size, complexity and the add-ons selected, so we’re unable to give an accurate estimate. These projects are handled on a case-by-case basis.

Q: How long does an update or correction take?
A: Draft updates and corrections are typically delivered within 24 hours. To submit a request, see How to Request an Update or Correction for a Published iGuide.

Q: Why does my iGuide show “Missing Stitch Data”?
A: Either the upload didn’t complete or the iGuide is still processing. See Understanding the “Missing Stitch Data” Tag for next steps.

Q: Can I add an add-on after my iGuide has been published?
A: See Creating and Upgrading iGuides on the Portal.

Related Articles

• How to Upload and Publish an iGuide
• How to Request an Update or Correction for a Published iGuide
• Creating and Upgrading iGuides on the Portal
• Understanding the “Missing Stitch Data” Tag
• iGuide Premium
• iGuide Radix
• iGuide Instant (US Only)
• iGuide Sketch Packages
• iGuide Advanced Drawing
• CAD Floor Plans
• Xactimate ESX
• Roof Plans (Pitched or Flat)
• iGuide Site Plans: Single Family Residential Properties
• Free Add-ons Available with Your iGuide