How to Request an Update/Correction for an iGUIDE

Overview

Requests fall into two types: updates that add new scans or modify content, and error corrections that fix issues with an existing tour. Both can be submitted from a smart device or a computer through the iGUIDE Portal at manage.youriguide.com.

This guide walks through each pathway, including how to attach new Stitch data when extra scans are needed, so changes are submitted accurately and processed without delays.

In This Article 

• Before you Begin
• How to Request an Update Via a Smart Device
• How to Request an Error Correction Via a Smart Device
• How to Request an Update Via a Computer
• How to Request an Error Correction Via a Computer
• Related Articles 

Before You Begin

1. Confirm the iGUIDE you want to update has already been published

2. If you are adding new data, capture the new scans in advance and save them to a separate project on the PLANIX app

3. If you are sending new data from Stitch on a computer, export the project before starting the request (see "How to Upload Projects with the R1," Computer/Stitch Method)

Request an Update via Smart Device 

Adding New Panos/Data

1. Create a new project on the PLANIX app for the new scans
2. Finish capturing the new shots; on Planix Pro, export the project (R1 projects are already on the smart device)
3. Open a browser, go to manage.youriguide.com, and log in
4. Click My iGUIDEs and locate the iGUIDE to update
5. Click Edit to open the iGUIDE Edit View Page
6. Select Request an Update from the left-hand menu (or dropdown on phones)
7. Choose "I want to request an update." 
8. Select Yes when asked about new Stitch data 
9. Pick the change types that apply, and add a short description for each
10. In the upload text box, add a short description of your update choices
11. Tap the grey upload box, then locate the stitch.tar file inside the project's _Export folder (within the PLANIX folder)
12. Press Request Update and wait for the upload to fully complete before switching screens.

No New Data

1. Open manage.youriguide.com and log in

2. Click My iGUIDEs and find the iGUIDE

3. Click Edit

4. Select Request an Update from the menu

5. Choose "I want to request an update." 

6. Select No when asked about new Stitch data

7. Pick the appropriate options from "What other kind of update would you like to request?" 

8. Add a short description in the text box

9. Press Request Update to submit

Request an Error Correction via Smart Device

1. Open manage.youriguide.com and log in 

2. Click My iGUIDEs and find the iGUIDE

3. Click Edit

4. Select Request an Update from the menu

5. Choose "I want to report an error." 

6. Pick each error type to be fixed and add a short description for each

7. Select the floor or building where the corrections apply

8. Press Report Error to submit

Request an Update via Computer

Adding New Panos/Data

1. Transfer your data from your camera to your computer
2. Open the iGUIDE Portal, find the iGUIDE, and click iGUIDE Details
3. Select Request an Update from the left-hand Quick Access toolbar
4. Choose "I want to request an update." 
5. Select Yes when asked about new Stitch data
6. Pick the change types that apply, and add a short description for each
7. In the upload text box, add a short description of your update choices
8. Drag and drop the exported Stitch TAR file into the grey box, or click the box to browse
9. Press Request Update and wait for the upload to finish before switching screens. 

No New Data

1. Open manage.youriguide.com in a browser and log in

2. Click My iGUIDEs and locate the iGUIDE

3. Click Edit

4. Select Request an Update from the left-hand menu

5. Choose "I want to request an update." 

6. Select No when asked about new Stitch data

7. Pick the appropriate options from "What other kind of update would you like to request?" 

8. Add a short description in the text box

9. Press Request Update to submit

Request an Error Correction via Computer  

1. Open manage.youriguide.com in a browser and log in

2. Click My iGUIDEs and locate the iGUIDE

3. Click Edit

4. Select Request an Update from the left-hand menu

5. Choose "I want to report an error." 

6. Pick each error type to be fixed and add a short description for each

7. Select the floor or building where the corrections apply

8. Press Report Error to submit

Related Article

• How to Upload and Publish an iGUIDE