How to Request an Update/Correction for an iGUIDE

Overview

Requests fall into two types: updates that add new scans or modify content, and error corrections that fix issues with an existing tour. Both can be submitted from a smart device or a computer through the iGUIDE Portal at manage.youriguide.com.

This guide walks through each pathway, including how to attach new Stitch data when extra scans are needed, so changes are submitted accurately and processed without delays.

In This Article 

• Before you Begin
• How to Request an Update Via a Smart Device
• How to Request an Error Correction Via a Smart Device
• How to Request an Update Via a Computer
• How to Request an Error Correction Via a Computer
• Related Articles 

Before You Begin

1. Confirm the iGUIDE you want to update has already been published

2. If you are adding new data, capture the new scans in advance and save them to a separate project on the PLANIX app

3. If you are sending new data from Stitch on a computer, export the project before starting the request (see "How to Upload Projects with the R1," Computer/Stitch Method)

Request an Update via Smart Device 

Adding New Panos/Data

For R1 Users

1. Create project: Open the PLANIX app and create a new project for your new scans.
2. Finish capturing: Once you finish capturing the new shots, tap the (x) in the top-right corner of the survey view to return to the project list.
3. Export the project: Tap the three vertical dots on the right side of the project and select PUBLISH NEW IGUIDE to begin the export process.
4. Exit the app: Once the export is initiated and you reach the screen that says "Assign Project to iGUIDE: NEW | EXISTING", exit the mobile app completely.
5. Switch networks: Turn the camera off and connect your smart device to an internet connection (Wi-Fi or cellular data).
6. Log in: Open a web browser, go to manage.youriguide.com, and log in to your account.
7. Find your iGUIDE: Click My iGUIDEs and locate the specific iGUIDE you need to update.
8. Open Edit view: Click Edit to open the iGUIDE Edit View Page.
9. Expand the menu: On the left-hand side, click the double arrow pointing right (>>) to expand the menu.
10. Start update request: Select REQUEST AN UPDATE, then choose "I want to request an Update".
11. Confirm Stitch data: Select YES for the question "Are you uploading new Stitch Data for the update?"
12. Detail your changes: Pick the change types that apply and add a short description for each.
13. Describe Stitch data: In the stitch data text box, enter a brief description of what the new stitch data contains.
14. Upload your file: Scroll down and tap the grey upload box labelled "Drag and Drop exported Stitch TAR or click here to select". Navigate to your device's files and locate the stitch.tar file inside the project's _Export folder (found within the main PLANIX folder).
15. Submit: Press Request Update and wait for the upload to fully complete before switching screens or closing the tab.

For Planix Pro Users

1. Create project: Open the PLANIX app and create a new project for your new scans.
2. Export the project: Once you finish capturing the new shots, tap the hamburger menu (≡) in the top-left corner of the survey and project, then press the Export button.
3. Download the TAR file: When the export finishes, press the new Download button. Follow your device's prompts to select a storage location. The TAR file will download from the camera to your smart device via Wi-Fi.
4. Switch networks: Turn the camera off and connect your smart device to an internet connection (Wi-Fi or cellular data).
5. Log in: Open a web browser, go to manage.youriguide.com, and log in to your account.
6. Find your iGUIDE: Click My iGUIDEs and locate the specific iGUIDE you need to update.
7. Open Edit view: Click Edit to open the iGUIDE Edit View Page.
8. Expand the menu: On the left-hand side, click the double arrow pointing right (>>) to expand the menu.
9. Start update request: Select REQUEST AN UPDATE, then choose "I want to request an Update".
10. Confirm Stitch data: Select YES for the question "Are you uploading new Stitch Data for the update?"
11. Detail your changes: Pick the change types that apply and add a short description for each.
12. Describe Stitch data: In the stitch data text box, enter a brief description of what the new stitch data contains.
13. Upload your file: Scroll down and tap the grey upload box labelled "Drag and Drop exported Stitch TAR or click here to select". Navigate to your files and locate the stitch.tar file inside the project's _Export folder (found within the PLANIX folder, inside the specific project name folder).
14. Submit: Press Request Update, answer any remaining prompts that appear on your screen, and wait for the upload to fully complete before switching screens.

No New Data

1. Open manage.youriguide.com and log in

2. Click My iGUIDEs and find the iGUIDE

3. Click Edit

4. Select Request an Update from the menu

5. Choose "I want to request an update." 

6. Select No when asked about new Stitch data

7. Pick the appropriate options from "What other kind of update would you like to request?" 

8. Add a short description in the text box

9. Press Request Update to submit

Request an Error Correction via Smart Device

1. Open manage.youriguide.com and log in 

2. Click My iGUIDEs and find the iGUIDE

3. Click Edit

4. Select Request an Update from the menu

5. Choose "I want to report an error." 

6. Pick each error type to be fixed and add a short description for each

7. Select the floor or building where the corrections apply

8. Press Report Error to submit

Request an Update via Computer

Adding New Panos/Data

1. Transfer your data from your camera to your computer
2. Open the iGUIDE Portal, find the iGUIDE, and click iGUIDE Details
3. Select Request an Update from the left-hand Quick Access toolbar
4. Choose "I want to request an update." 
5. Select Yes when asked about new Stitch data
6. Pick the change types that apply, and add a short description for each
7. In the upload text box, add a short description of your update choices
8. Drag and drop the exported Stitch TAR file into the grey box, or click the box to browse
9. Press Request Update and wait for the upload to finish before switching screens. 

No New Data

1. Open manage.youriguide.com in a browser and log in

2. Click My iGUIDEs and locate the iGUIDE

3. Click Edit

4. Select Request an Update from the left-hand menu

5. Choose "I want to request an update." 

6. Select No when asked about new Stitch data

7. Pick the appropriate options from "What other kind of update would you like to request?" 

8. Add a short description in the text box

9. Press Request Update to submit

Request an Error Correction via Computer  

1. Open manage.youriguide.com in a browser and log in

2. Click My iGUIDEs and locate the iGUIDE

3. Click Edit

4. Select Request an Update from the left-hand menu

5. Choose "I want to report an error." 

6. Pick each error type to be fixed and add a short description for each

7. Select the floor or building where the corrections apply

8. Press Report Error to submit

Related Article

• How to Upload and Publish an iGUIDE