How do I blacklist a stolen camera?

Overview

If your iGUIDE camera has been stolen or used without permission, contact iGUIDE Support as soon as possible so it can be added to the blacklist. This helps protect your account and reduce the risk of unauthorized use.

In This Article

• How to Request a Blacklist
• What Information to Provide
• How to Contact iGUIDE Support
• What Happens After Blacklisting
• What to Expect from the Support Team
• Additional Information

How to Request a Blacklist

Request a blacklist if your camera has been:

• Stolen
• Used without your permission

What Information to Provide

When you contact iGUIDE Support, include as much of the following information as possible:

• Camera serial number, that begins with either, MS, MX, or R1 and is located on the bottom of your camera
• Your account details, including the account name and email address
• A brief description of what happened
• Any relevant case or police report number, if available

How to Contact iGUIDE Support

Send a support request to iGUIDE Support and clearly state that you need the camera blacklisted because it was stolen.

What Happens After Blacklisting

Once the camera is blacklisted, it remains flagged in our system. If the device is used again, an automated notification is triggered and iGUIDE Support will review the activity and follow up with the account owner if needed.

What to Expect from the Support Team

The support team will:

• Confirm receipt of your request
• Verify the camera serial number and account information
• Add the camera to the blacklist
• Monitor for any future use of the device
• Contact you if additional information is required

Additional Information

Blacklisting is used for stolen cameras, unauthorized use, and other account-related issues such as outstanding payments. If you are unsure whether a camera should be blacklisted, contact iGUIDE Support for guidance.