How to sign up for ION

Overview

Setting up an ION account takes a few minutes. You create your profile with a magic link, choose your role, verify your business through Google Business Profile and fill in your details. There is no password at any point.

This article covers what to have ready, each step of account creation, how business verification works and how to sign in afterwards.

Before you start

Have these ready:

The email address you want to use. Use the same address as your iGUIDE account wherever you can. Running two different addresses across ION and iGUIDE is the most common cause of confusion later. This is also the address you sign in with, and for iGUIDE Pros it is the contact address shown on your public profile, so it should be one you are happy to publish.
Your iGUIDE customer ID.
Access to your Google Business Profile, and the email address attached to it.

Your iGUIDE customer ID links your ION account to your iGUIDE account. There are two places to find it:

In the iGUIDE Portal. Go to Dashboard, then Billing Details. It is listed there as your Customer ID.
On any iGUIDE invoice. It is listed as Customer ID, and it is also the first six digits of your invoice number.

Both Job Poster and iGUIDE Pro accounts need one.

Step 1: Create your profile

Go to ion.goiguide.com and select Create a Profile.
Enter your email address and submit.

*The Create a Profile page on ION, where you enter your email address to receive a sign-in link*

ION confirms it has sent you a sign in link.

*The Check your email confirmation page shown after requesting an ION sign-in link*

Open the email and select Sign in to ION. It comes from ION, ion-no-reply@planitar.com, with the subject Sign in to ION. Add that address to your safe senders list now, because it ends in planitar.com rather than goiguide.com and some mail filters treat it as an unknown sender.
The link opens a Confirm your sign in page showing the address you are signing in as. Select Sign in to ION to finish.

There is no password to set or remember. Each time you sign in from here on, ION emails you a fresh link.

If the sign in link does not work

No email? Check your spam or junk folder and search for ion-no-reply@planitar.com.
Link expired? Sign in links expire after 24 hours. Request a new one from the sign in page.
Link already used? Each link works once. If you have already opened it, request a fresh one.
Nothing happened when you opened the link? The link only takes you to the confirmation page. You still need to select Sign in to ION there.
Opening the link on a different device? Sign in completes in whichever browser opens the link, not the one that requested it. If you requested it on your laptop and opened it on your phone, you are signed in on the phone. Open the link on the device you want to use.

Step 2: Choose your role

Pick the role that matches how you plan to use ION. The prompt reads "Select all that apply", so choose both if your business does both.

Role	Choose this if you want to
Job Poster	Post capture jobs to the board and manage bids
Find Work (Pro)	List yourself in the directory and bid on jobs

Every account needs at least one of these roles. There is no browse-only option.

You can change or add a role later. See Your ION profile: setup and management.

Step 3: Verify your business

Both roles require business verification through Google Business Profile.

Enter your company name.
Select the correct business from the list ION returns.
Enter the email address associated with your Google Business Profile.
ION sends a verification email to that address. Open it and select Verify My Business to confirm you own the listing.

No access to a Google Business Profile? Select Contact Us Instead. An ION admin will verify and set up your business manually. This route takes longer because a person reviews it.

Why verifying is worth doing properly

Verification is not just a gate to get through. A verified business:

Carries more credibility with Job Posters deciding who to contact
Brings your Google rating and reviews onto your ION profile, so people can see proof of your work before they get in touch
Feeds your ranking in the directory, because reviews are part of how results are ordered

Better reviews mean better placement, which means more of the right opportunities.

Step 4: Complete your profile

Once your business is verified, ION returns you to finish your profile.

Add your company and profile details.
Enter your iGUIDE customer ID.
Save your profile.

If your account includes Find Work (Pro), your business is added to the ION directory straight away. Job Poster accounts are not listed in the directory, which exists to showcase iGUIDE Pros.

Choosing Find Work (Pro) also unlocks extra profile sections: Company details, Service area and equipment, Availability, Portfolio and Connected accounts. For a field by field walkthrough, see Your ION profile: setup and management

How verification works

A verified Google Business Profile plus a valid iGUIDE customer ID lets eligible businesses bypass manual account review, which is why the directory listing appears straight away instead of waiting on an admin.

If either piece is missing, your account goes to an ION admin for review before it goes live.

Signing in later

Go to ion.goiguide.com/signin, enter your email, then open the link ION sends you and select Sign in to ION on the confirmation page. Same process, no password.

What is ION?
Your ION profile: setup and management
Viewing and responding to jobs
Posting a job on ION
Find and hire an iGUIDE Pro