How to Download the PLANIX App

Overview

The PLANIX app is the mobile companion used to operate iGuide PLANIX cameras, capture scans, manage projects, and upload data to the iGuide Portal. It's available for both iOS and Android and can be downloaded from the official app stores in just a few steps.

This guide walks through how to download, install, and verify the PLANIX app on your smart device, ensuring it has the correct permissions to communicate with your camera and that you're ready to begin capturing iGuide projects right away. 

Before You Begin

1. Connect your smart device to a stable Wi-Fi network 
2. Have your Apple ID or Google account ready for app store sign-in

Steps to Download the PLANIX App

1. iOS: Download the PLANIX app from the Apple App Store 
   • IOS Compatibily
     • iPhone: Requires IOS 15.8 or later
     • iPad: Requires iPadOS 15.8 or later
     • iPod Touch: Requires IOS 15.8 or later
     • Apple Vision: Requires visionOS 1.0 or later
2. Android: Download the PLANIX app from the Google Play Store 
3. Open the app once installed to confirm it works correctly 
4. Grant access to Wi-Fi and camera settings when prompted 

Troubleshooting

• If the app doesn’t open correctly the first time you launch it, uninstall and reinstall it.

Important: Once you’ve started capturing, don’t uninstall the PLANIX app. Deleting the app deletes all project data stored on your device, and it can’t be recovered. If the app stops working after you’ve captured projects, contact iGuide Support.

• Ensure all permission prompts (especially Wi-Fi and camera access) are accepted — the app requires these to function 

Related Article

• How to Create a Project on the PLANIX App
• How to use Survey