Skip to main content

Notice: Multi-factor authentication (MFA) is now required for all iGUIDE Portal accounts. Learn how to set up MFA to avoid any disruption to your access.

Adding and Editing Tags on the iGuide Portal

Updated

Overview

The Tag Editor on the iGuide Portal lets you add, edit, hide and remove interactive tags in your published iGuide. Tags can include formatted text, images, videos, links, embedded webpages and pano links, giving viewers extra context as they explore the tour.

You can place tags on walls, surfaces or open spaces, customize their style and opacity, and share or enlarge tag content for a richer tour experience.

In This Article

Before You Begin

  • Make sure you have a published iGuide on the iGuide Portal.
  • If you plan to add pictures, save them to your computer for quick access.
  • If you plan to add videos, have the video links ready and make sure each video is set to public or unlisted.
  • Log in to the iGuide Portal.

Where to Find the Tag Editor

Step 1: Open My iGuides
Go to the My iGuides section on the iGuide Portal.

Step 2: Open the Tag Editor
Find the iGuide you want to edit and click the Tag Editor button.

You can also click the iGuide’s title to open it, then select Tag Editor from the left-hand menu.

Tag Editor Layout

  1. The iGuide Viewer takes up the main, right-hand part of the page.
  2. The Tag List appears on the left and fills in as you create tags. Expand or collapse each floor in the list to see its tags.
  3. The Create a Tag button sits next to the floor selector.
  4. The search bar at the top of the Tag List helps you find specific tags.
  5. The blue Save button (bottom-left) saves new tags and edits.
  6. The white Reset to Last Save button discards changes made since your last save.

How to Place a New Tag

There are three tag placement modes:

  • Mode 1 (wall): Uses drafted interior walls, half-height walls and perimeter walls. Railings are ignored. Use this for anything on a wall.
  • Mode 2 (line): You draw a line on the floor plan to represent the surface. Use this for fireplaces, premium kitchen or bathroom features, or anything not on a wall.
  • Mode 3 (two viewpoints): You select the same item from two different points of view at the same height. Use this for items on tables, floors or ceilings.

Step 1: Choose a placement mode
Click Create a Tag and select the placement mode that fits the item you’re tagging.

Step 2: Place the tag
Follow the on-screen instructions to place the tag. To cancel, click the X next to the tag in the placement mode options.

Step 3: Save
Click Save after placing one or more tags. If you reposition a tag, save again.

How to Edit a Tag

Step 1: Open the tag
Click the pencil icon beside the tag’s title in the Tag List.

Step 2: Make your changes
Edit the tag using the tabs described below, then click the blue Apply button (bottom-right). To discard your changes, click the white Cancel button.

Step 3: Save
Click the Save button. Changes aren’t kept until you save.

(1) Title
Use a clear name that helps you find the tag in the list.

(2) Content tab

  • A) Bold, Italic, Heading: Basic text formatting.
  • B) Unordered List, Ordered List, Quote: Create lists or quotes.
  • C) URL/Link: Add a link to an external web page.
  • D) Image: Insert an image from the iGuide Gallery or from an external link.
  • E) Video: Add a video by pasting its link. See How to Add Videos and Links to a Tag.
  • F) Pano Link: Link to another pano using a Share URL with Use current 3D view turned on.

(3) Options tab

  • A) Embed URL: Show a full external webpage inside the tag. When you use this, anything on the Content tab is hidden.
  • B) Tag Hotspot: Choose your tag style and preview the stem height.
  • C) Tag Color: Pick a preset or custom color.
  • D) Tag Opacity: Use the slider to go from 0 (invisible) to 100 (fully opaque).
  • E) Stem Height: Adjust the tag stem with the slider or by entering a number.

(4) Quick Preview tab
Review your changes before applying them.

How to Add Videos and Links to a Tag

Adding a video
On the Content tab, click Video and paste the video’s link. Supported sources:

  • YouTube: Paste the link from your browser’s address bar or the video’s Share button (for example, https://www.youtube.com/watch?v=VIDEO_ID or https://youtu.be/VIDEO_ID).
  • Google Drive: Set the file’s sharing to Anyone with the link, then paste the share link.
  • OneDrive: Paste the source URL from the file’s embed code, not the share link.
  • Direct video file: Paste the full link to the file. The link must end in .mp4, .webm or .ogv.

Videos from Google Drive, OneDrive and direct links must be in mp4, webm or ogv format.

Adding a link
On the Content tab, click URL/Link and paste the full web address, including https://. You can add as many links as you need, up to the tag’s content limit.

Video field vs. Embed URL
To add a video, use the Video option on the Content tab, not Embed URL on the Options tab.

Embed URL shows a full webpage inside the tag. Many websites, including YouTube, don’t allow their pages to be shown inside other sites. If you paste a regular YouTube link into Embed URL, the tag shows an error such as “www.youtube.com refused to connect.” If you need to use Embed URL for a YouTube video, use the video’s embed link instead: https://www.youtube.com/embed/VIDEO_ID.

How to Hide and Remove Tags

To hide a tag: Click the eye icon to hide the tag in a specific view. Hidden tags appear in red with a crossed-out eye and don’t show on the floor plan.

To remove a tag: Click the bin icon. Removed tags disappear from all views.

Click Save after hiding or removing tags.

How to Share Your iGuide Tag List

Step 1: Open the share menu
Open your iGuide 3D tour and click the share menu.

Step 2: Copy the link
Select Show tag list and copy the generated URL.

How to Enlarge a Tag Image

Step 1: Open the tag
Open the 3D tour and click the tag with the image you want to enlarge.

Step 2: Expand the image
Click the expand button in the top-right corner of the image. For an even larger view, right-click the image and select Open image in new tab.

Important Notes

  • Each tag’s content is limited to 10,000 characters, including formatting and links.
  • Using Embed URL hides everything on the tag’s Content tab.
  • Tags aren’t currently supported when viewing an iGuide in VR mode.
  • Changes in the Tag Editor aren’t kept until you click Save.

Troubleshooting

“[website] refused to connect” in a tag: The website doesn’t allow its pages to be shown inside other sites. For videos, use the Video option on the Content tab instead of Embed URL. For YouTube in Embed URL, use the embed link format (https://www.youtube.com/embed/VIDEO_ID). For other websites, add the page as a URL/Link on the Content tab instead.

Video doesn’t play: Make sure the video is public or unlisted, not private. On YouTube, also check that Allow embedding is turned on in YouTube Studio. For Google Drive, OneDrive or direct links, make sure the file is mp4, webm or ogv.

Changes aren’t showing in the tour: Make sure you clicked Apply in the tag editor and then Save in the Tag Editor. Refresh the tour to see your changes.

Tag content isn’t showing: Check the tag’s Options tab. If an Embed URL is entered, the Content tab is hidden. Remove the Embed URL to show your content.

If you’re still having trouble, contact iGuide Product Support with your iGuide link and the URL you’re adding to the tag.

Frequently Asked Questions

Q: Can I add a YouTube video to a tag?
A: Yes. Use the Video option on the tag’s Content tab and paste the YouTube link. Make sure the video is public or unlisted and allows embedding.

Q: Why does my tag say “refused to connect”?
A: The website in the tag doesn’t allow itself to be shown inside other sites. This usually happens when a regular YouTube link or other webpage is pasted into Embed URL. See Troubleshooting for how to fix it.

Q: Can I add more than one link to a tag?
A: Yes. You can add as many links as you need, as long as the tag’s content stays under 10,000 characters.

Q: Can I use both Embed URL and the Content tab?
A: No. When you add an Embed URL, the tag shows only the embedded webpage and hides anything on the Content tab.

Q: Will hiding a tag hide it everywhere?
A: No. The eye icon hides a tag only in the selected view. To remove a tag from all views, use the bin icon.

Q: Can I add tags while scanning?
A: Yes. See How to Use Real Time Tagging.

Related Articles

Related articles

Comments

0 comments

Please sign in to leave a comment.