2025 Technical Update Archive

• Upcoming Holiday Hours
• Reporting Enhancements
• 3D Tour Navigation Improvements
• Updated Terms of Service
• Coming Soon!
  • Updated Invoicing and Payment Methods
  • Updated Advanced Drafting Services 

Upcoming Holiday Hours 

Please note that our office will be closed on the following dates: 

• Monday, August 4, 2025 (Civic Holiday)
• Monday, September 1, 2025 (Labour Day) 

During these times, drafting and support response times may be delayed. We appreciate your understanding and encourage you to plan accordingly. For more information on holiday hours, please visit our website. 

 iGUIDE Reporting Enhancements 

We have improved the iGUIDE Report emails to better serve our customers in Insurance and Restoration, Architecture, Engineering, Construction and Facility Management. These new industry-specific reports are automatically provided based on the industry selected when creating an iGUIDE. They aim to simplify the experience and ensure quick access to key tools and files specific to those industries. Please click here for more information on industry-specific reporting. 

New Additions & Improvements: 

• Streamlined Layout: Removed unnecessary content such as social sharing links and MLS measurement summaries.
• iGUIDE Tag URL Link: If tags are present, a direct link is now included, which, when selected, opens the iGUIDE with the tag list open.
• Floor plan PDF Link: Now more prominently featured for ease of access. 

Doors and Windows Summary CSV (Beta) & Enhanced Room Data CSV 

• Windows & Doors Summary: This AI-generated summary is now available in open beta on iGUIDE Standards and above, offering a detailed breakdown of openings by type and location. The file is now linked directly in the report email or can be found in the ‘Details’ section of each iGUIDE.
• Enhanced Room Data: Previously existing Room CSV files are now enhanced to include perimeter, wall surface area and volume for deeper insights. 

Please click here for more information on how to download the Window and Door Summary and Enhanced Room Data CSVs.. 

  

3D Tour Navigation Improvements 

Based on your feedback, we’ve introduced a refined navigation system for an iGUIDE 3D Tour to improve the overall user experience when moving through spaces. 

What’s Changed: 

• Reduced Accidental Wall Transitions: Users will no longer unintentionally move through walls or solid surfaces. Navigation now requires more precise cursor placement, making staying oriented within the space easier.
• Smaller Clickable Zones: Previously, pano points behind walls could be triggered with a wide cursor range, leading to unintended jumps. Now, users must hover directly over a pano point to activate it, reducing accidental clicks.
• Visual Feedback for Blocked Paths: When attempting to click on a pano point that’s not yet accessible (e.g., behind a wall), users will see a subtle animation indicating that movement isn’t possible until they move closer or adjust their view.
• Distance-Based Rendering Limits: We’ve introduced a rendering limit of approximately 8 m (25 ft) to prevent distant pano points from appearing unexpectedly. This ensures pano points only appear when they’re contextually relevant, especially in larger properties. 

These changes strike a balance between realism and usability. Users can still navigate freely, but with greater control and fewer surprises, making the experience more intuitive and immersive. 

 Updated Terms of Service 

We’re updating our Terms of Service and introducing a new Data Processing Agreement (DPA). These changes have been outlined below. 

Data Processing Agreement: To support global privacy compliance, we’ve added a Data Processing Agreement (DPA) to our Terms of Service. This outlines Planitar’s role as a data processor and reinforces our commitment to data protection best practices. 

Billing and Payment Section: In preparation for upcoming enhancements to our billing system, we’ve introduced a new Billing and Payment section in our Terms of Service. It describes billing procedures, collection processes and payment terms in more detail. 

  

Coming Soon! 

Updated Invoicing and Payment Methods 

We’re improving our billing system! Here’s what you need to know: 

New Invoice Sneak Peek
We’ve attached a preview of the updated invoice layout (see image), it represents a refreshed look to match our new system. Enjoy a more straightforward invoice layout and additional payment methods! 

Payment Methods: We’re introducing broader availability of credit card payments (previously available for U.S. customers only) and the ability to select automated payments. If you’d like to switch to a credit card, you can choose that method and then opt in to automatic payments. 

Release Schedule: We are gradually implementing the updated invoices for all customers and aim to complete the transition over the coming months. Please contact our support team if you have any questions or concerns regarding the new invoice format, payment methods or specific charges. 

  

Updates to our Advanced Drafting Services - Now More Flexible! 

We’re updating iGUIDE’s Advanced Drafting Services to offer greater flexibility and project-specific control. 

What’s changing?
We’ve deconstructed the 2D and 3D CAD bundles and now offer each unique deliverable as an Add-on to an iGUIDE Premium. 

Advanced Drawing Package: Need plotted drawings? Select the Advanced Drawing Package, which pairs our premium 3D Tours with a drafted floor plan (DWG), a detailed plotted drawing package (PDF) and lidar point cloud data of all floors (DXF). This package maintains flexibility, and individual Add-ons can be added at an additional cost! 

Why this matters: This update reduces unnecessary files, streamlines ordering, and gives you more cost control while maintaining the same high-quality results. 

No action required: These updates will appear automatically in your ordering options starting this month. 

For more information on the updates to our Advanced Drafting Services, please visit the links below: 

• iGUIDE Packages & Add-ons
• Pricing Information
• Links to Brochures:
  • Residential – United States and Canada
  • Commercial – United States and Canada 

• Latest PLANIX R1 Updates 

• Verisk Xactimate Virtual Walkthrough Integration  

• iGUIDE Operator Network (ION) Directory  

• SLAM Now Available on the PLANIX Pro  

• iGUIDE Premium: 2D Furniture and Objects  

• New Tag List Share Link within iGUIDE Viewer  

• Cotality (formerly CoreLogic Symbility) Add-on Beta Program 

  

Latest PLANIX R1 Updates 

The PLANIX R1 has received a series of updates and enhancements since the beginning of the year, further solidifying its reputation as a reliable and robust capture system. 

These improvements culminate in our latest update, which includes: 

• Improved data transfers in noisy WiFi environments with better handling of failed transfers including automatic and manual retry options 

• Survey previews now reflect final scans more accurately after noise reduction 

 Verisk Xactimate Virtual Walkthrough Integration 

The iGUIDE Virtual Walkthrough is now accessible directly within Verisk’s Xactimate. 

Upon creation, any iGUIDE Instant Sketch, Standard Sketch or Premium Sketch will have the virtual walkthrough URL embedded within it. Loading the ESX file into Xactimate will create a separate window within Xactimate containing the virtual walkthrough alongside the sketch. 

What is the benefit of this integration? 

You can save time and increase efficiency by gaining instant access to the virtual walkthrough directly within Xactimate removing the need to switch between browser tabs and Xactimate. 

The virtual walkthrough is a valuable resource for remote visual inspection and measurement to improve claims accuracy and efficiency. 

 

It allows you to: 

• Verify the true extent of the damage 

• Verify wall, ceiling and floor materials 

• Use on-screen measurements to define any details in 3D space 

• Access tags showing essential details such as moisture readings or thermal imaging 

• Eliminate repeat visits 

• Speed up dispute resolution 

 

How do I access the iGUIDE Virtual Walkthrough from within Xactimate? 

1. Open the Xactimate Software and log-in
2. Open the Sketch for the property
3. Once the Project is Open, click on the "Integrations" tab on the screen to the left of the floor plan to open the iGUIDE Tour 

For more information, please visit the article on our Help Center linked here! 

  

iGUIDE Operator Network (ION) Directory 

Big news – the ION Directory (iGUIDE Operator Network) is now better than ever! We’ve made key updates to help you get found faster by potential customers looking for your services. 
 

What’s new? 

• A brand-new Directory with improved search functionality 

• More visibility for iGUIDE Service Pros, helping customers find you faster 

• Rankings prioritize Top Operators, Google reviews and distance 

Note: Even if you were on the old Directory, you MUST set up a new profile! 
 

How to set up your ION Directory profile: 

• Go to ion.goiguide.com and click “Join ION Directory” 

• Enter your business email (must match your iGUIDE Portal account email) 

• Click the secure link sent to your email to access your profile 

• Connect your Google Business Profile – this is critical for ranking! 

• Ensure your Business Profile has a physical location for better search visibility 

• If you don’t have a Google Business Profile, set one up here 

• Fill in your profile details – industry, service area, number of cameras and job types 

• Submit for review – the iGUIDE team will verify and push your profile live! 
 

Pin compliance update: 

• Your pins displayed on the global map, must match the number of PLANIX cameras you own – for example, if you own 3 x PLANIX camera systems, you can have up to 3 directory pins 

• If you have an existing ION Directory profile, you have until Tuesday, April 15th @ 5pm ET to update your profile before iGUIDE updates it 

Want to learn more about search results, ranking factors and how to earn the Top Operator badge? Click here. 

  

SLAM Now Available on the PLANIX Pro! 

PLANIX R1 users will already be familiar with SLAM (Simultaneous Localization and Mapping). This feature has now been released for the PLANIX Pro! 

The new SLAM feature helps users understand the camera's position in relation to previous scans, giving a sense of how well future scans will match up. This is achieved by tracking the camera’s position in real-time using 2D depth measurements (captured by a time-of-flight lidar sensor), which builds a simplified map of the area. This data helps the system calculate how well a new scan will align with what has already been scanned. 

Real-Time Camera Positioning: The SLAM system uses live depth data from the camera’s 2D lidar sensor along with previously captured scans to locate the camera on a floor plan. Tracking begins once at least one scan has been completed, and the camera’s position will only display on the screen if the “show live lidar data” option is enabled in the app. 

For more information, please visit the article on our Help Center linked here! 

  

iGUIDE Premium: 2D Furniture and Objects 

Unlock the full potential of iGUIDE Premium Floor Plans! The newest update to iGUIDE Premium floor plans introduces expanded object integration and refined placement methodologies. With an enhanced object library and improved functionality, these updates offer clearer spatial representation and streamlined workflows for residential and commercial spaces. Designed to support a range of industries, iGUIDE Premium provides professionals with tools to quickly understand size and scale, make informed decisions and optimize planning processes. 

Industry-Specific Application iGUIDE Premium floor plans have been optimized for deployment across various industries: 

• Residential Real Estate (RRE): Enhances buyer and tenant spatial visualization 

• Facility Management (FM): Improves operational planning and resource allocation 

• Architecture and Engineering (AEC): Provides foundational accuracy for technical designs 

2D Furniture and Object Library Expansion 

New objects encompass: 

• Residential Furniture: Chairs, sofas, tables, etc. 

• Commercial and Mechanical Components: Electrical panels, server towers, water softeners, among others. 

• Updated Inventory: Total objects: 124, including 84 new additions alongside the original 40 objects. 

Placement Methodology 

Object placement is managed exclusively by the iGUIDE Drafting team and is designed to meet the following criteria: 

• Residential Spaces: Configured for optimal functionality, fit and scale 

• Commercial/FM Spaces: Arranged with a focus on precision to facilitate space planning, utilization and occupancy management 

Interactive Toggling Capabilities 

All furniture and objects in iGUIDE Premium floor plans can be toggled on or off at any stage of the property lifecycle. The system incorporates two distinct object categories: 

• Fixtures: Maintains consistent spatial elements across floor plans 

• Freestanding Objects: Provides additional flexibility in visualizing spaces 

Freestanding objects will be visible by default for Residential Real Estate (RRE) and Facility Management (FM), while they will be hidden by default for Insurance and Restoration (IRC) and Architecture, Engineering, and Construction (AEC). 

For more information, please visit the article on our Help Center linked here! 

  

New Tag List Share Link within iGUIDE Viewer 

iGUIDE Pros can now create a shareable link to the iGUIDE virtual walkthrough with the Tag List automatically open. This functionality is particularly useful for our Insurance and Restoration (IRC) and Architecture, Engineering and Construction (AEC) customers looking to highlight the tags they've captured within their projects. 

To generate this link, simply open the Share menu and select "Show tag list", then copy the URL. 

For more information, please visit the article on our Help Center linked here! 

  

Cotality (formerly CoreLogic Symbility) Add-on Beta Program 

We’re inviting our Insurance and Restoration (IRC) customers to get free early access to our newest feature! 

As a BETA Program participant, you’ll be among the first to explore the feature, share valuable feedback and help shape future development.