iGUIDE Support Ticket Creation

Overview

This article will help you navigate creating a support ticket for our iGUIDE Product Support team, including how to set up your account and manage your requests on the iGUIDE Help Center.

Once signed in, you can:

• Create support tickets
• Track your ticket history
• Like and follow helpful articles
• Get instant assistance from our AI Chatbot
  …and more!

In This Article 

• How do I create an account?
• How do I create a ticket?
• FAQs

How do I create an account?

Follow these steps to set up your iGUIDE support account:

1. Click the “Activate Account” link and you’ll be redirected to Zendesk to set your password.
2. Click set password and create a secure password.
3. You’ll be logged in to the iGUIDE Help Center!

How do I create a ticket?

Creating a ticket for the iGUIDE Product Support team is quick and easy:

• Go to https://help.youriguide.com/hc/en-us 
• Click “Open a Ticket” in the upper right corner.
• Sign in to your Zendesk account if you are not already logged in.
• Fill in our support form with as much detail as possible.

FAQs

Q: What if I did not receive the initial welcome email?
A: Please sign up here using the same email you used when signing into Freshdesk.

Q: What happens to all my ticket history from Freshdesk? 
A: Your past ticket history will remain securely stored and accessible to our support team, even after the transition if the same email address is used.

 Q: What if I have an open ticket in Freshdesk—does it transfer over? 
A: Yes, any open tickets will be migrated to Zendesk so we can continue assisting you with minimal interruption.

Q: What happens if I forget my password? 
A: Please click the “Forgot Password?” link on the sign in page and choose a new secure password to continue or use this link to prompt a password reset.