Skip to main content

R1 Troubleshooting

Updated

Overview

This section will focus on common troubleshooting for issues or errors with the R1 camera. 

In This Article

How Do I Reset the R1's Wi-Fi? 

Step 1: Turn on the camera by pressing and holding the power button on the front of the unit for 3 seconds.  

Step 2: Once the camera is turned on press and hold the "O" button for 3 seconds. 

Step 3: Then press and hold the "M" button for 3 seconds. 

Step 4: This will reset the R1's Wi-Fi ssid and Password to their default settings. 

Common Wi-Fi Connection Issues

Some issues can happen because your smart device expects an internet connection, but the R1 camera doesn’t provide one. When this happens, your device may disconnect from the R1’s Wi-Fi on its own or start redirecting any web addresses you type through your mobile data connection instead. To help with this we suggest: 

  • Turn on Airplane mode on your smart device, and only enable Wi-Fi.
  • On certain smart devices you can disable your mobile data.
  • If your connection was working but suddenly stops we recommend returning to a location of the house where you can confirm it was working, and change the Wi-Fi banding from 2.4 to 5 or vice versa. 

R1 Sounds

When operating your iGUIDE camera system, audible tones provide key feedback during the scanning process. These sounds help guide workflow and ensure that you only move at appropriate times. 

Beep!

  • Beep is the first tone after clicking the capture button. This tone indicates that the capture is complete. You may now safely move the camera, doing so will not affect the image or lidar data.
  • Note: Data processing may still happen in the background even though capture is done.

 

Duh-doo!

  • Duh-doo is the second tone after clicking the capture button. This tone means the shoot button is reactivated, and the system is ready for the following scan. At this point, the preview image will become visible.  

 

Combined Audio

By comparing the time between the beep and the duh-doo, you can assess the processing delay between scan completion and camera readiness for the following capture.

 

 

Important Note on Noise Reduction (NR) 

  • When Noise Reduction is enabled, the second tone (duh-doo!) will not be heard.
  • To verify both tones, test using the following setup:
    • Set the camera to HDR mode.
    • Disable Noise Reduction.  

    • Ensure your phone volume is up and Silent/Do Not Disturb is turned off. 

       

Uploading Via Smart Device Browser

In some cases your project may get stuck in "Uploaded" on the project section of the app and unable to be uploaded again. In these cases there is a workaround to upload your project to the iGUIDE portal through a smart device's browser. Here are the steps for this workaround:  

Step 1: Make sure to turn off the R1 camera, and connect to a reliable Wi-Fi. 

Step 2: Open up a new browser tab on your smart device and go to the iGUIDE portal: manage.youriguide.com. 

Step 3: Sign in to the iGUIDE portal, and go to the "+ Create iGUIDE" section at the top of the page. 

Step 4: Fill in the property industry, what iGUIDE package and add-ons you would like for the iGUIDE, and the iGUIDE's address. 

Step 5: Click on the grey box that says "Drag and drop exported Stitch TAR". This will open up your smart device's files. 

Step 6: Search for the PLANIX folder, and inside that folder you will want to find your project folder. 

Step 7: Inside the project folder you will want to find the Export folder.  

Step 8: Inside the Export folder is a TAR file which you will select. This will bring you back to the browser screen.

Step 9: Once the TAR file has been selected you can press the blue "Create iGUIDE" button to upload your project to the portal.  

Note: You should not change your screen or turn off your smart device while trying to upload your project to the iGUIDE portal. Please wait till it shows 100%.

Battery Troubleshooting

If you try plugging in the battery into the charger and you receive a blinking red light, a solid red light, or no lights at all please try these following steps to solve the issue: 

  • Ensure you are using the USB cable and USB power block that was provided with the camera. Using a different block or cable will prevent the charger from functioning properly.  

  • There is a condition that if you put a charged battery in the charger, it will activate the red light. if this happens please use the battery in the R1 and see if it may be charged already.  

  • The battery might not be fully pushed into the charger. Please ensure you are pushing the battery fully into the charger.   

  • If the battery is low in charging and is still showing the red light, you may need to adjust the metal contacts in the charger. Sometimes the metal contacts are pushed back too far and are not coming in contact with the battery. A small tool can be used to gently pull them out so that contact can be made  

  • Sometimes the contacts on the battery are receded too far as well, using a small tool try and pry them a bit further as well. Image of a charging base with contacts too receded:   

Picture

 

How to Submit iGUIDE App Logs

Step 1: With the PLANIX R1 disconnected from your device, open the iGUIDE PLANIX App on the smart device.
Step 2: Select “Settings” in the bottom right corner of the App screen (Image below).
Step 3: Within the “Settings” screen, scroll down to the bottom and select the upload icon beside “Share logs to Support team” (see image below).
Step 4: Save the file in the location of your choosing.
Step 5: Send the file via file share or email to our support team (support@planitar.com) or your account manager.
Submitting iGUIDE App Logs 2 of 2.PNG

 

Important Notes

  • If you ever run into an issue or need assistance with the R1 camera remember you can always call the iGUIDE Support Toll Free number to speak with a member of the Support Team to help you troubleshoot any problem. 

Related Articles

Related articles

Comments

0 comments

Please sign in to leave a comment.