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PLANIX Pro Troubleshooting

Updated

Overview

This guide walks operators through the most common PLANIX Pro issues, including battery seating, factory resets, 360° camera alignment, USB flash drive errors, Wi-Fi connectivity problems, log submission, and compass calibration. Each section provides clear, step-by-step fixes to resolve issues quickly in the field

It also covers PLANIX Core setup for user-supplied or replacement Theta Z1 cameras, helping operators keep their iGUIDE PLANIX Pro running reliably and producing accurate floor plans and 3D tours regardless of the environment they're working in 

In This Article

Inserting the PLANIX Pro's Battery

  1. Press the button on the battery to confirm it has charge
  2. Align the battery with the pins, ensuring the pull tab faces the exterior of the PLANIX Pro
  3. Press the battery down while gently rocking it side to side
  4. Confirm the battery seats fully below the side tabs

Factory Resetting the PLANIX Pro 

  1. Power on the PLANIX Pro. Wait until the status indicator stops blinking
  2. Use a paperclip or SIM tool to hold the reset button (next to the charging port) for 3 seconds
  3. Release once the status and battery indicators turn off

Note: A factory reset clears all user settings. The Wi-Fi password resets to the camera's serial number

Setting Up a PLANIX Core / New Theta Z1 Camera 

  1. Remove the four M3 screws from the 360° camera mount using a #1 Phillips screwdriver
  2. Attach the Theta Z1 to the mount using the provided black ¼" thumb screw
  3. Connect the USB-C cable to the Theta Z1 (only one orientation will engage)
  4. Attach the camera mount to the system, routing the USB cable around the plastic screw boss and between it and the adjacent flat fin
  5. Re-install the four M3 screws — do not overtighten. Power on the system, connect via Wi-Fi, and run lens alignment from Survey Settings

Aligning the 360° Camera

  1. Open the Survey interface and go to Settings
  2. Run the lens-to-lidar alignment procedure any time the Theta Z1 has been removed, replaced, or reinstalled
  3. Verify alignment in Measure Mode 1: a corner on the floor plan should align with the same corner in the 360° image

Note: User-supplied Z1 cameras lose Planitar's factory lens calibration.

USB Flash Drive Troubleshooting 

  1. Use a recommended drive such as the SanDisk Ultra Flair 16 GB.
  2. Avoid filling the drive beyond 75% — write speeds drop by 50%
  3. Always copy projects to your computer before opening them in Stitch (never run from the USB)
  4. Eject safely via the Safe Eject button in Survey settings, or power off the camera before removing
  5. Format USB drives as FAT (MSDOS), FAT16, or FAT32 with a single partition
  6. "NO DISK" error: Reinsert the drive or replace it if damaged
  7. Corrupted images: Likely caused by ejecting while the camera was on — right-click any pano in Stitch and choose Reload to recreate it.

Common Wi-Fi Connection Issues 

  1. Enable Airplane Mode with Wi-Fi turned on before connecting
  2. If the camera's Wi-Fi isn't visible, toggle Wi-Fi off and back on to refresh the list
  3. Incorrect password error: Forget the camera's Wi-Fi network on your device, then reconnect
  4. Android connection problems: Disable cellular data before reconnecting.

How to Submit iGUIDE App Logs

  1. Disconnect the camera and open the PLANIX app
  2. Tap Settings in the bottom-right corner
  3. Scroll down and tap the upload icon beside Share logs to Support team
  4. Save the file to your preferred location. Send the file via SharePoint, Google Drive, or attach it to a support ticket
Submitting iGUIDE App Logs 2 of 2.PNG

How to submit camera logs

  1. Connect to the camera and open Survey
  2. Tap the hamburger icon in the top-left corner
  3. Select Settings
  4. Scroll down and tap Save System Log
  5. Attach the saved file to your support ticket
2026-02-24_10-53-44.png

Compass Calibration 

  1. Open the Survey app on the PLANIX Pro
  2. Go to the Settings menu. Select Calibrate Compass
  3. Follow the on-screen instructions, slowly rotating the camera around three approximately orthogonal axes for 15–20 seconds
  4. Repeat if the procedure times out (after 60 seconds)

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