iGUIDE Support Ticket Creation and Management

Overview

The iGUIDE Help Center is where you can request and track assistance from the iGUIDE Product Support team. After signing in, you can create support tickets, view your ticket history, follow helpful articles and use the AI Chatbot for instant answers.

This guide covers setting up your support account, submitting a new ticket and checking the status of existing requests.

What You Can Do Once Signed In

1. Create support tickets
2. Track your ticket history
3. Like and follow helpful articles
4. Get instant assistance from the AI Chatbot.

In This Article 

• How do I create an account?
• How do I create a ticket?
• How do I check the status of my tickets/requests?
• FAQs

How to Create an Account

1. Click Sign in in the top right-hand corner
2. Click New to iGUIDE Support? Sign up
3. Enter your name and email address, then click Sign up
4. Open your email and click the Activate Account link to be redirected to Zendesk
5. Set a secure password
6. Click Set Password to finish — you'll be logged in to the iGUIDE Help Center.

How to Create a Ticket

How to Check Ticket Status

FAQs

Q: What if I did not receive the initial welcome email?
A: Please sign up here using the same email you used when signing into Freshdesk.

Q: What happens to all my ticket history from Freshdesk? 
A: Your past ticket history will remain securely stored and accessible to our support team, even after the transition if the same email address is used.

 Q: What if I have an open ticket in Freshdesk—does it transfer over? 
A: Yes, any open tickets will be migrated to Zendesk so we can continue assisting you with minimal interruption.

Q: What happens if I forget my password? 
A: Please click the “Forgot Password?” link on the sign in page and choose a new secure password to continue or use this link to prompt a password reset.