How to Set Up Your iGuide Operator Account

Overview

Setting up your iGuide Operator account takes a few steps: create your account, accept the terms, add a payment method and, if needed, create sub-accounts for other users. Before you begin, make sure your camera is registered using the link in the invitation email you received after your purchase. You’ll then finish setting up your account in the iGuide Portal at manage.youriguide.com, or manage.iguide.au for Australian accounts.

Step 1: Create your account

Click the Portal link in your invitation email and enter your account details.

Step 2: Log in to the iGuide Portal

Go to manage.youriguide.com and sign in.

Step 3: Set up multi-factor authentication (MFA)

The first time you log in, you’ll be asked to set up MFA:

Install an authenticator app on your phone.
Scan the QR code shown in the Portal.
Enter the 6-digit code from your authenticator app.
Save the 10 recovery codes shown on screen.

Important: Store your recovery codes somewhere safe. You won’t be able to view them again.

For more information, see Setting up Multi-Factor Authentication (MFA) on the iGuide Portal.

Step 4: Accept the terms

On your first login, accept the terms shown in the yellow banner at the top of the page. You won’t be able to create iGuides until the terms have been accepted.

Step 5: Add a payment method

Go to Billing or Invoices.
Open Manage Payment Methods.
Add a valid credit card and make sure it’s set as Default.

Step 6: Set up sub-accounts (optional)

If other people will be using your camera, create a sub-account for each user from the Dashboard. Each user will receive an email invitation to set up their own login. For more information, see How to Set Up and Manage Sub-accounts.

Step 7: Save your changes

Save or confirm your changes to complete your account setup.

Troubleshooting

Portal link has expired: Please submit a support ticket and we’ll send you a new link.

Forgot your password: Click Reset Password on the login screen and follow the instructions sent to your email.

Don’t have an Operator account yet: Please submit a support ticket and our team will help you get set up.

Frequently Asked Questions

Q: I didn’t receive my invitation email. What should I do?
A: Check your spam or junk folder. If you still can’t find it, please submit a support ticket.

Q: Why can’t I create an iGuide?
A: Make sure you’ve accepted the terms in the yellow banner that appears on your first login. iGuide creation stays disabled until the terms are accepted. If your account has been locked for billing reasons, see Billing Locked or Blocked Account Information.

Q: Do I need to set up multi-factor authentication?
A: Yes. You’ll be asked to set up MFA the first time you log in to the iGuide Portal. See Setting up Multi-Factor Authentication (MFA) on the iGuide Portal.

Q: What are recovery codes, and why do I need them?
A: Recovery codes let you access your account if you lose access to your authenticator app. You’ll receive 10 codes when you set up MFA. Save them somewhere safe, as you won’t be able to view them again.

Q: Can I sign in with SSO?
A: See Enabling SSO for Portal Log In.

Q: Other people will be using my camera. Do they need their own login?
A: Yes. Create a sub-account for each additional user from the Dashboard. Each user will receive an email invitation to set up their own login. See How to Set Up and Manage Sub-accounts.

Q: How do I update my payment method?
A: Go to Billing or Invoices, open Manage Payment Methods, and add or update your card. Make sure your preferred card is set as Default. For more information, see Credit Card Payments and Pre-Authorized Billing.

Q: I have an Australian account. Where do I log in?
A: Use the Australian Portal at manage.iguide.au.

How to Set Up Your iGuide Operator Account

Overview

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