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Account & Settings Information on the iGUIDE Portal

Updated

Overview

This section will focus on all aspects to do with settings and account management on the iGUIDE portal.

In This Article

Where Are My Account Settings? 

Your account settings for the iGUIDE portal will be found by clicking your account name on the top right corner of the screen. Once clicked a drop down menu will appear and you can press the "Settings" section to find your account settings.

What Settings Can I Adjust?

Contact Details Settings 

This section allows you to set up your default banner, and gives you a preview of what the banner will look like on your account on the iGUIDE portal. 

Manage Images Settings

This section will allow you to upload images that can be used for banners, headshots, and logos to the iGUIDE portal to use in your iGUIDEs. This section will also allow you to edit, set the pictures as your default account image, or lets you delete them from your account too. Please note that you will only have 2GBs of storage for images in this section.

Manage Banner Settings 

This section allows you to create, upload, edit, and view all your banners.

IGUIDE Defaults Settings

This section will allow you to set up your iGUIDE defaults for all future iGUIDE creations. For more informaiton on this please review our support page: How to Edit Your iGUIDE Default Settings.

Edit Profile Settings

This section will allow you to update your first and last name, as well as the email your account is using. 

Change Password Settings 

This section is used to change your password to your account on the iGUIDE portal. 

How Do I Change My Business Details? 

Step 1: Go to the iGUIDE Portal and sign in to your account. 

Step 2: Once you are signed in, click Dashboard. 

Step 3: Click on Business Details on the left side of the screen.  

Step 4: Update your business details by following the steps below. 

  1. Enter the new company name.
  2. Enter the new/updated billing email address.
  3. Enter your current account password to confirm authorization.
  4. Save your changes! 

How Do I Add A Sub-Account?

If you are an Operator, you can create a sub-account for a colleague or temporary hire to create iGUIDEs in your name. Sub-accounts are made by businesses for their iGUIDE camera operators so that they can create iGUIDEs.  

  • Sub-accounts have access to the support area but can not be used for administrative purposes, such as creating other sub-accounts and changing business details.
  • Sub-accounts can only be created using an operator account (the original account used by the camera purchaser). 

Creating a Sub-account

Step 1: Log into the iGUIDE Portal. 

Step 2: Go to Dashboard in the top menu bar. 

Step 3: Click on Create a new Sub-Account under the Sub-accounts section. 

Step 4: Enter the first name, last name, and email address of the person you need the account created. 

Step 5: Click Create, and you should see a prompt saying the sub-account was created successfully. 

Note: If there is an account already created with the email provided below, you should see the following warning message: "User with this email is already registered in the system. Please make sure you have provided the correct email address. Do you want to invite the user anyway?". In this case, you can press “Yes” to send the email to invite the existing user. Once the user accepts the invitation, their existing account will be converted into one of your sub-accounts. 

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