How to Upload and Publish an iGuide

Overview

Publishing an iGuide turns your completed property scans into a finished virtual tour. Once you’ve exported the project from your camera and connected your smart device to a strong network, you send the data to the iGuide Portal for processing. Once it’s published, you can share the tour with clients and viewers.

Before You Begin

Finish capturing all scans of the property.
Make sure you’re in an area with strong Wi-Fi or mobile data coverage.

Step 1: Export the project from your camera

PLANIX R1: Close Survey, open Projects, tap the three dots beside your project and select Publish to Portal.
PLANIX Pro: In Survey, open the three-line menu, choose Project, and tap the page-with-zipper icon beside the project to export it. Then exit Survey and open Projects.

Step 2: Turn off the camera and connect to stable Wi-Fi or data

Turn off the camera so your smart device can connect to Wi-Fi or mobile data for the upload.

Step 3: Select “Publish to Portal”

With a stable connection, go to the Projects section of the PLANIX app, tap the three dots beside the project name and select Publish to Portal. You’ll then be asked to log in to the iGuide Portal.

Step 4: Sign in to the iGuide Portal

After signing in, assign the project to an iGuide. Select an existing iGuide or select New to create one.

Note for Australia: If you have trouble logging in, make sure the app is pointed to the AU Portal. On the Devices page, tap Settings (bottom right), then under Portal URL select manage.iguide.au. This setting stays in place until you change it.

Step 5: Enter property details

Add the iGuide address, the property industry and the iGuide package.

Step 6: Create the iGuide

Press Create iGuide at the bottom of the page. You’ll return to the Projects tab, where you’ll see the upload in progress. Keep your device on and stay in the app until the upload finishes. When it’s complete, the project moves to the Uploaded folder.

Troubleshooting

If you receive an upload error, please contact our support team and create a ticket.

Frequently Asked Questions

Q: Why do I need to turn off the camera after exporting?
A: If the camera is left on, it may try to connect to your smart device. This can interfere with the upload and cause errors.

Q: Why does my iGuide show “Missing Stitch Data”?
A: Either the upload didn’t complete and needs to be re-uploaded, or the iGuide is still processing. Wait about 10 minutes after the upload finishes in the app. If the stitch data still hasn’t appeared, re-upload the project or contact support. For more details, see Understanding the “Missing Stitch Data” Tag.

Q: Can I leave the app or lock my device while the upload is in progress?
A: No. Keep your device on and stay in the PLANIX app until the project moves to the Uploaded folder. Leaving the app or letting the device sleep can interrupt the upload.

Q: How long does the upload take?
A: Upload time depends on the size of the project and the strength of your connection.

Q: Can I upload using mobile data instead of Wi-Fi?
A: Yes, as long as the connection is strong and stable. Wi-Fi is recommended where available.

Q: My upload stopped or failed partway through. What should I do?
A: Move to a stronger connection. If the upload keeps failing, contact our support team.

Q: Should I select an existing iGuide or create a new one?
A: Select New for most jobs. Choose an existing iGuide only if you’ve already created it in Portal.

Q: How long until my iGuide is ready after uploading?
A: Processing time depends on the package you selected. See iGuide Delivery Time Estimates for details.

Q: Can I edit my panos before uploading?
A: Yes. If you’re using Stitch, see Editing Panos Before Upload on Stitch.

Q: I’m using iGuide Managed Services. Is the upload process the same?
A: The process is different. See How to Upload for iGuide Managed Services.

Related to

How to Upload and Publish an iGuide

Overview

In this Article

Before You Begin