Overview
This section is focused on how to upload an iGUIDE using a smart device.
Before You Begin
- Make sure to have finished taking all scans of the property
- Ensure you are in an area with good Wi-Fi coverage, or Data capabilities.
Steps
Step 1: Export the Project:
- In order to upload the scans you took to the iGUIDE portal you will need to start by exporting the project. To do this will depend on which camera you have:
PLANIX R1
Close Survey and go to the projects section at the bottom of the page. Tap on the 3 dots to the right of the project you wish to export and press "Publish to Portal". This will export the project file before asking you to log in to the iGUIDE Portal. Exit the portal and return to your "Projects" section.
Planix Pro
While in Survey press the box with 3 horizontal lines in the top right corner. Select "Project" and then press the symbol beside the project that looks like a page with a zipper. This will export the project file. After exporting exit out of survey, open the "Projects" section at the bottom of the screen.
Step 2: Turn off the camera and connect to a stable Wi-Fi/Data.
- After exporting the project you will want to turn off your camera to make sure your smart device can connect to a Wi-Fi or use your smart device's data in order to upload to the portal.
Step 3: Select "Publish to Portal"
- Once connected to a stable Wi-Fi or your smart device's data go to the projects section of the PLANIX app and press on the 3 dots to the right of the project's name. A menu will pop up from the bottom and you will select "Publish to Portal". This will lead you to another screen asking you to login to the iGUIDE Portal.
Step 4: Sign In to the iGUIDE Portal
- When prompted you will be asked to sign into the iGUIDE portal. Once you have entered in your credentials you will be asked to assign project to iGUIDE. You can select a new iGUIDE or to an existing iGUIDE. To create a new iGUIDE select "New".
Step 5: Enter in your property details
- The next section will ask you to add in your address for the iGUIDE, the property industry, and the iGUIDE package. For a basic iGUIDE experience which includes a detailed floor plan and a 3D tour we recommend choosing "Real Estate Transaction" as the property industry, and selecting "iGUIDE Standard" as your iGUIDE package.
Step 6: Create iGUIDE
- The final step is to press the button at the bottom of the page called "Create iGUIDE". Once pressed you will be sent back to the Projects tab on the app and see the project being uploaded. Make sure not to let your smart device turn off, or switch to another app until the upload is complete. Once it has been fully uploaded the project will move to the "Uploaded" folder.
Troubleshooting
Issue: Did you receive an error when attempting to upload your iGUIDE?
Solution: Please reach out to our support team and create a ticket, we would be happy to assist with any errors encountered.
Frequently Asked Questions
Q?: Why do I need to turn off the camera after the project has been exported?
A: It's advised to turn off the camera after the project has been exported because it is important to make sure to have a strong Wi-Fi/Data connection when uploading to the portal. When the camera is on it may try to connect to your smart device which could interfere with the upload and cause errors.
Q?: Why does my newly uploaded iGUIDE show "missing stitch data"?
A: This can happen for multiple reasons but typically the most common two reasons is either there was an issue with the upload and it didn't go through and will need to be reuploaded again, or the iGUIDE is still being processed and will need a few minutes to receive the stitch data. The best practice is to send the data in, and wait 10 minutes after it has gone through on the app to see if the iGUIDE has stitch data or not. If it does not go through please try and upload it again, or contact the Support Team and they will be able to help you.
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