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Notice: Multi-factor authentication (MFA) is now required for all iGUIDE Portal accounts. Learn how to set up MFA to avoid any disruption to your access.

Getting Started With the iGuide Portal

Updated

Overview

The iGuide Portal is a web-based platform that stores and manages your entire database of iGuides. It's where you upload, publish, edit, and customize tours, manage your account, and access billing, training, and support resources — all from a single dashboard.

To use the portal, you need an active account, which you can set up through an invitation email or by creating an account on the login page.

In This Article

Logging into the iGuide Portal for the First Time

To upload iGuides, you must activate your account using the invitation sent to the email address used to purchase your camera. Skipping this step or using a different email will leave you without the permissions needed to create iGuides.

There are two ways to get access:

  1. Invited: If you purchased a camera, or were invited as a sub-account or editor, you'll receive a confirmation email. Click the link, set a password, and you'll be logged into the portal.
  2. Account Creation: Go to the iGuide Portal login screen, select Create Account, and enter your name, email, and a password. You'll then receive a validation email before you can log in.

After setting your password and signing in, you'll be prompted to set up Multi-Factor Authentication (MFA). Before starting, install a free authenticator app such as Google Authenticator, Microsoft Authenticator, Duo Mobile, or Authy. Then:

  1. Scan the QR code shown on screen using your authenticator app.
  2. Enter the 6-digit code from the app to confirm the connection.
  3. Save your 10 recovery codes somewhere secure — you won't be able to view them again.

MFA is required to sign in after July 6, 2026. For full details, see Setting up Multi-Factor Authentication (MFA) on the iGuide Portal.

Note: Without a camera attached to your account (as manager, editor, or sub-account), you won't be able to create iGuides.

After Your First Login

Once you're signed in for the first time, complete these steps before creating your first iGuide:

  1. Accept the Terms of Service. You'll be prompted to do this on first login. You must accept before using the portal.
  2. Add your billing information. Go to Dashboard → Invoices and enter your payment details. You won't be charged until an iGuide is published, but billing must be set up in advance.

For more information on these steps, see How to Set Up Your iGuide Account. For billing details, see Billing Information in Your iGuide Dashboard.

Key Functions of the iGuide Portal

  1. Create iGuide: Located at the top of the portal. This is where you create new iGuides when uploading projects through Stitch.
  2. My iGuides: Shows all iGuides that are published or in progress, so you can view, edit, and customize each one.
  3. Dashboard: Use it to create sub-accounts, update business details, view billing and invoices, and access the cost calculator for project estimates.
  4. Support: Provides information on packages and add-ons, pricing, training links, support pages, and product update notes.

My iGuides Search Filters

  1. Type: Filter by iGuide type, including All, Standard, Premium, Photos-Only, Radix, and Instant Sketch (Instant is also available in the United States).
  2. Status: Filter by current status, including All, Published, Processing, and Missing Stitch Data.
  3. Industry: Filter by industry, including Real Estate Transaction, Insurance, Restoration and Forensics, Architecture & Remodel, and Facility Management.

Visual Indicators

  1. Missing Stitch Data tag: The iGuide doesn't have Stitch Data uploaded yet.
  2. Processing tag: Stitch Data has been uploaded successfully.
  3. Red border: Highlights iGuides missing Stitch Data that may still need action.
  4. Published label: Replaces the previous "Drafted" label to match current terminology.
  5. Lock symbol: Indicates a locked iGuide view.

Frequently Asked Questions

Q: What should I do if I forgot my password to the iGuide Portal?

A: On the login screen, click Reset Password at the bottom of the page. You'll receive an email with a link to set a new password for your account.

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