Update 043 - January, 2024
Service & Technical Update 043 - January, 2024
iGUIDE PLANIX Mobile App, and FW v1.9.0
Processing Pricing Changes
SLA Changes - 24 hr iGUIDE Turnaround
iGUIDE Instant (BETA)
Scheduled Maintenance Feb. 3rd
Help Center AI Chat
RECA RMS 2024
Black & White Floor Plan Color Scheme
Stitch v6.12.2
iGUIDE PLANIX Mobile App, and FW v1.9.0
January 2024 marks the launch of the brand new iGUIDE PLANIX app on Google Play and the App Store! The iGUIDE PLANIX app incorporates and streamlines key steps of the iGUIDE capture and submission process including: connecting to the system, updating firmware, loading Survey, exporting your project, and uploading to the iGUIDE Portal. Learn more about the iGUIDE PLANIX app on our Help Center.
To support the release of the mobile app, a new firmware is also available for download which includes the following changes:
Improvement: Compass calibration procedure
Improvement: iGUIDE PLANIX mobile app support
Bugfix: Stitch Export progress modal fix
PLANIX firmware v1.9.0 was released today, January 31st. If Stitch does not notify you of the update automatically, it will be available to download at goiguide.com/downloads.
Processing Pricing Changes
To reiterate the emailed announcement sent on December 1st, 2023, please take note that the iGUIDE processing pricing changes detailed below went into effect on January 1st of this year. The updated pricing can be viewed now on goiguide.com/processing-pricing.
Package | USD | CAD |
iGUIDE Photos | Price decreased from $8 to $0 | Price has decreased from $10 to $0 |
iGUIDE Radix | Price decreased from $15 (up to 20 scans) to $4.99 (for 75 scans; each additional group of 75 scans is $4.99) | Price decreased from $20 (up to 20 scans) to $6.99 (for 75 scans; each additional group of 75 scans is $6.99) |
iGUIDE Standard | Price increased from $0.02 / ft² to $0.022 / ft² (Minimum ft² has increased from 1,450 to 1,500 = $33) | Price increased from $0.028 / ft² to $0.030 / ft² (up to 1,500 ft² = $45) |
iGUIDE Premium | Minimum ft² increased from 1,450 to 1,500 | No change |
At Planitar Inc., we are committed to continuously improving our platform and services for all our customers. In response to inflationary macroeconomic factors that have accumulated over the past five years, we are implementing a nominal price raise on iGUIDE Standard and increasing the minimum square feet of iGUIDE Premium (US only). The price increase protects our ongoing investment in delivering innovative products and services to you.
With these adjustments, we will continue to offer you the best technology for capturing the built world. We aim to provide you and your customers with rich property data and insights for making informed decisions, whether marketing a listing, working on a remodel, or documenting an insurance claim.
We sincerely appreciate your business. If you have any questions, we’re happy to help. Get in touch by calling us at 1-855-505-1723 or visiting our iGUIDE Help Center.
SLA Changes - 24 hr iGUIDE Turnaround
As of January 1st, 2024, the iGUIDE drafting team have started processing your iGUIDEs according to a 24-hour maximum delivery timeline. This means iGUIDEs that have all required data uploaded to the Portal will be processed within 24 hours. In recent years, the iGUIDE drafting team have been steadily reducing average delivery times to meet this target but were previously still observing a standard delivery time which stipulated that only iGUIDEs having all required data uploaded to the Portal before 7 am ET would be processed the same day. By making this change to our iGUIDE processing service level agreement, we are committing to deliver all iGUIDEs no later than 24 hours after submission. Click here for exceptions and additional requirements which still apply.
iGUIDE Instant (BETA)
Currently in BETA and available in the United States only, iGUIDE Instant is a new package option which, within minutes and at lower cost, offers an iGUIDE interactive floor plan and 3D virtual tour by utilizing iGUIDE’s proprietary AI technology. The machine-generated floor plan quality fully relies on the input data submitted by you, the camera operator. iGUIDE Instant is currently limited to properties no greater than 5,000 sq ft and projects with no more than 75 scans. When ordering an iGUIDE Instant, you can expect to receive your order in less than 20 minutes for a 3,000 sq ft property. To learn more, please visit goiguide.com/iguide-instant.
Scheduled Maintenance Feb. 3rd
Please note the iGUIDE Portal will be undergoing scheduled maintenance this Saturday, February 3rd, from 6:00am - 8:00am EST. iGUIDEs cannot be submitted, edited, nor delivered, and the iGUIDE Portal will be effectively read-only during the maintenance period.
Subscribe to iGUIDE Systems Status Notifications at status.youriguide.com to be notified as soon as possible whenever maintenance is scheduled and for any incidents. This article explains what to do when iGUIDE Systems are unavailable.
Help Center AI Chat
Meet Fin! An AI Assistant which is available 24/7 to answer your iGUIDE questions, and just the latest addition to your iGUIDE Help Center.
Just press the orange button in the lower-right corner of the screen when viewing any page and proceed to “Ask a question”. Besides our existing knowledge base, Fin relies on your interaction in order to get better over time, so please let Fin know whenever your question is answered correctly or incorrectly.
We also welcome you to share your experience with our Support Team by creating a ticket so we can continue to update our knowledge base and to help answer any question that Fin wasn’t able to.
RECA RMS 2024
The Real Estate Council of Alberta (RECA) has made updates to their Residential Measurement Standard (RMS) which came into effect on January 1st of this year. The latest version, RECA RMS 2024, and all the details can be found on their website at www.reca.ca/licensees-learners/tools-resources/residential-measurement-standard/.
One notable change includes the addition of a new principle: “For semi-detached and townhouse properties, measure the property using the exterior wall at the foundation. If the thickness of the demising wall(s) cannot be determined the thickness of an exterior wall shall be used.”
For more information and for clarification about changes made, please direct your questions to the Real Estate Council of Alberta.
iGUIDE users observing RECA RMS may notice that some pages on iGUIDE sites are still being updated and might reference ‘RECA RMS 2017’, but you can rest assured that your newly created iGUIDEs are drafted in accordance with the updated RMS Principles. However, please always take care to educate yourself on the latest changes and how they might affect your own measurement responsibilities. Please see ‘iGUIDE in Alberta, CREB, RECA, RMS’ for reference and updated examples.
Black & White Floor Plan Color Scheme
Released just a few months ago and now available for all iGUIDE floor plans, the black & white color scheme (see image).
Stitch v6.12.2
The latest Stitch version introduces some helpful new features including reference lines to help with scan alignment, as well as an option to show a floor underlay which can help with understanding the relative orientation of scans on two different levels.
See the full change log below:
Improve duplicate tag assets check and warning on export;
Add a new mode to draw reference lines used for alignment;
Add an option to show underlay floor (useful for vertical alignment between floors);
Add an option to select and add multiple User Panos;
Fix an issue with the help window persisting after Stitch is closed;
Stitch v6.12.2 was released today, January 31st. If Stitch does not notify you of the update automatically, it will be available to download at goiguide.com/downloads.
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