LogoLogo
New? Click Here!Create a Support Ticket
  • Welcome to the iGUIDE Help Center
  • iGUIDE FAQ
  • ION Directory (iGUIDE Operator Network)
  • ❗NEW! PLANIX R1 Training
    • R1 Connection Methods
    • R1 Survey Guide
    • R1 Data Transfer Methods
  • Training Center
    • Getting Started
      • PLANIX Camera Training
        • Quick Start Videos
        • R1 Training
          • R1 Quick Start
            • R1 Guide
            • R1 Videos
          • R1 Unboxing Video
          • R1 Connection Methods
          • R1 Survey Guide
            • R1 Camera Settings (HDR/Noise/Stitching)
          • R1 Data Transfer Methods
          • R1 FAQ & Misc Info
        • Pro/Core Training
          • Step 1 - First Look
          • Step 2 - Getting Started
          • Step 3 - Mounting the System
          • Step 4 – Connecting
          • Step 5 – Survey Overview
          • Step 6 – Project Creation
          • Step 7 – Edit & Upload
          • PLANIX Full Workflow
          • PLANIX Core
      • Survey Settings
      • Stitch Training
        • Opening and Exporting from Stitch
        • Stitch Overview
        • Stitch - Turning Panos On and Off
        • User Panos and Points of Interest
        • Setting the Initial Pano and Pano Angle in Stitch
        • Stitch Video Training
          • Quick Tips
            • Laser Data Explained
            • Data Alignment
            • Dealing with Overlapping Scans
            • Setting the Initial Pano & Angle
            • Adding notes to Drafters
            • Controls & Shortcuts
            • Adding a Drone or User Pano
        • Ceiling Height/Vertical Measuring
        • Stitch Drawing Tool
      • Portal Training
        • Logging Into the iGUIDE Portal for the First Time
        • How to Create an iGUIDE
          • Property Industry & Address
          • iGUIDE Photos Package
          • Uploading Stitch Data
        • Add your logo to the iGUIDE Service Provider Map
        • iGUIDE Branding
        • Pano Branding (NADIR)
    • Tips that Click: Video Shorts
  • Support Center
    • iGUIDE Support Info
    • Camera Systems & Survey
      • PLANIX Pro
        • iGUIDE PLANIX Specs
        • PLANIX Instruction Manual
        • How To
          • PLANIX Battery seating method
          • Exporting an iGUIDE from Survey
          • Update PLANIX Firmware
          • PLANIX Factory Reset
          • Creating Photos with the PLANIX Camera
          • iGUIDE Radix on PLANIX Pro
          • On-site Upload
          • Real-Time Tagging
            • How to add tags to old projects
          • PLANIX HDR
          • Theta Z1 Firmware Update Process
          • Align 360° Camera
          • PLANIX Pro Lens Calibration
      • PLANIX R1
        • R1 Tech Specs
        • R1 Manual
        • R1 Firmware Update
        • R1 Wi-Fi Reset
      • iGUIDE PLANIX App
      • SLAM on the PLANIX Pro and PLANIX R1 Explained
      • Advanced Capture Requirements
      • Capture Scenarios
      • Creating iGUIDEs for Large Spaces
      • In-Field Troubleshooting Procedure
      • Line of Sight (LoS) and Overlapping Data explained
      • USB Flash Drives
      • Wi-Fi Connectivity Issues
    • Stitch
      • How To
        • How to Set Presets on Stitch
        • Merging Projects; Adding Rooms and Floors
        • For more Stitch Content, Click here!
      • Information
        • What is Stitch?
      • Troubleshooting
        • Common Errors
    • iGUIDE Portal
      • How To
        • Account Related
          • Editing your iGUIDE Defaults
          • Accessing Invoices on the Portal
          • Add or Change your Business Details
          • Inviting a New Sub-Account
          • Update your iGUIDE Portal Email or Password
        • Branding
          • Add Branding to your iGUIDE
          • Banner Settings
          • Create a banner
          • Modify Agent Branding
        • Edit an iGUIDE
          • Adding an Editor to your iGUIDE
          • Add an External Video to the iGUIDE Viewer
          • Blurring Tool
          • Changing iGUIDE Ownership
          • Changing an iGUIDEs Exterior Wall Thickness
          • Changing Above and Below-Grade Floors
          • Changing & Adding Labels
          • Changing the iGUIDE Viewer Compass indicator
          • Disabling/Enabling a Floor
          • Duplicating an iGUIDE View
          • Edit View Page Definitions
          • Changing an iGUIDE Address
          • How to Edit or Remove Gallery Images
          • How to Upload Gallery Images
          • How to hide Furniture and Objects in Premium iGUIDEs
          • Locking/Unlocking an iGUIDE
          • Pano Image Replacement
          • Protected Views and Viewer Lists
          • Room Types & Measurement Standards
          • Setting the initial floor
          • Setting the initial pano & angle
          • Setting the Floorplan Pan & Zoom
          • Turning Panos On and Off via the iGUIDE Portal
          • Tags & Tag Editor
          • Unlisted iGUIDE Views
          • Update an iGUIDE
          • Using the Feature Sheet
          • Virtual Staging
          • Accessing Stitch data through the Portal
        • iGUIDE Report & Analytics
          • Add iGUIDE Analytics Subscribers
          • Add iGUIDE Report Subscribers
          • How to Download Offline iGUIDE to iPad
          • How to Download Images From the iGUIDE Report
          • How to Download and Use an Offline iGUIDE
          • Where is my Analytics Report?
        • iGUIDE Instant FAQ
          • iGUIDE Instant: Surveying Guidelines
        • Create an iGUIDE Radix on the Portal
      • Information
        • Accounts
          • Access Billing Information from your Dashboard
          • iGUIDE Roles and Accounts
        • View Expiration Date
        • General
          • General Information
          • iGUIDE Analytics Explanation
          • iGUIDE Indexing
          • iGUIDE Preview (AI Generated Floorplan) Information
          • What are Pre-Published iGUIDEs?
          • Where to find your Unbranded iGUIDE
        • Tools & Features
          • Embedding Tool
            • Embedding into WiX
          • My iGUIDEs Search Filters
          • Primary Contact
          • Pan & Zoom tool
      • Troubleshooting
        • How do I delete an iGUIDE?
        • Portal Is Not Working (iGUIDE Systems Status)
        • Reporting an error
        • Submitting Data when the iGUIDE Portal is Down
    • iGUIDE Viewer
      • How To
        • iGUIDE Virtual Showings
        • Advanced Measurements
        • Share an iGUIDE
      • Information
        • VR Compatibility
      • Troubleshooting
        • iGUIDE Updates not showing
    • Floorplans & Measurements
      • How To
        • Request an AutoCAD DWG Floor Plan
        • Request an iGUIDE RVT Floor Plan
        • Request an iGUIDE 3D CAD Package
        • Request an iGUIDE 2D CAD Package
        • How to Find the Exterior Wall Measurement
        • Creating an Xactimate Sketch with iGUIDE
      • Information
        • Boats, Planes, Trains, and Automobiles
        • Understanding iGUIDE Measurements
        • Exterior Area Calculation
        • Floor Plan Explanation
        • Furniture and Objects for iGUIDE Premium
        • 2D Furniture Object Library
        • Gross Living Area (GLA) and your iGUIDE Report
        • iGUIDE DXF Information
        • iGUIDE in Alberta, CREB, RECA, RMS
        • iGUIDE Method of Measurement
        • Questions about room dimensions and floor areas
      • Troubleshooting
    • iGUIDE Integrations
      • Xactimate Virtual Tour Integration
      • Flexmls Integration
      • Google Street View Integration
      • Floorplanner Integration
      • Adding a Virtual Tour to Matrix MLS
  • Package Pricing & Billing
    • iGUIDE Packages & Add-ons
      • Supported Product Upgrades
    • Pricing Information
      • CAD Pricing
      • USD Pricing
        • Imperial
        • Metric
    • Billing FAQ & Billable Area Defined
  • Industries
    • Real Estate Transaction
      • Real Estate Agent
      • Photographer
      • Residential Real Estate iGUIDE Training
    • Facility Management
      • Facility Management iGUIDE Training
    • Insurance & Restoration
      • Quick Tips: Insurance & Restoration
      • Insurance & Restoration iGUIDE Training
      • Solutions
    • Architecture & Remodel
      • Quick Tips: Architecture & Remodel
  • Marketing Materials
    • Marketing Tools
      • iGUIDE Lead Magnet
    • Marketing Content
      • iGUIDE Branding Guide
      • iGUIDE Marketing Catalogue
  • Service & Technical Update Archive
    • Information
    • 2025
      • Update 050 - April, 2025
    • 2024
      • Update 049 - December, 2024
      • Update 048 - August, 2024
      • Update 047 - July, 2024
      • Update 046 - May, 2024
      • Update 045 - May, 2024
      • Update 044 - April, 2024
      • Update 043 - January, 2024
    • 2023
      • Update 042 - October, 2023
      • Update 041 - August, 2023
      • Update 040 - August, 2023
      • Update 039 - May, 2023
      • Update 038 - May, 2023
      • Update 037 - March, 2023
      • Update 036 - February, 2023
      • Update 035 - January, 2023
    • 2022
      • Update 034 - December, 2022
      • Update 033 - October, 2022
      • Update 032 - June, 2022
      • Update 031 - March, 2022
      • Update 030 - March, 2022
      • Update 029 - February, 2022
      • Update 028 - February, 2022
  • Policies & Procedures
    • Delivery Time and Additional Requirements
    • Drafting Policies
      • iGUIDE Drafting Standards & Policies
      • Drafting FAQ
    • Measurement Standards
      • RECA RMS 2024
      • ANSI Z765 2021
  • API Documentation
Powered by GitBook

Quick Links

  • Open a Ticket
  • Processing Fees
  • iGUIDE Home
  • iGUIDE Portal

https://goiguide.com/privacy-policy

On this page
  • Supported Product Upgrades & Billing
  • Advanced Capture Requirements for 2D CAD & 3D CAD Packages
  • Automatic Blurring & Blurring Tool
  • Portal Calculator
  • Create iGUIDE Page Update
  • iGUIDE PLANIX Mobile App Create iGUIDE Page Update

Was this helpful?

  1. Service & Technical Update Archive
  2. 2024

Update 046 - May, 2024

Service & Technical Update 046 – May 2024

  • Supported Product Upgrades & Billing

  • Advanced Capture Requirements for 2D CAD & 3D CAD Packages

  • Automatic Blurring & Blurring Tool

  • Portal Calculator

  • Create iGUIDE Page Update

  • iGUIDE PLANIX App Mobile Create iGUIDE Page Update

Supported Product Upgrades & Billing

Some iGUIDE products can be upgraded from what was originally ordered to a different package or add-on. These upgrades will be billed the price of the newly chosen package and add-ons minus the price of the original package and add-ons. Here is a list of currently supported upgrades that have this ability.

Starting Package & Add-ons

Upgrade Packages & Add-ons (pay the difference)

iGUIDE Radix

Instant Sketch

iGUIDE Instant

iGUIDE Standard, iGUIDE Premium

iGUIDE Instant Sketch

iGUIDE Standard, iGUIDE Premium

iGUIDE Standard

iGUIDE Premium, Xactimate ESX

iGUIDE Standard + DWG

Autodesk RVT

iGUIDE Premium + DWG

Autodesk RVT

2D CAD

3D CAD (Available mid-June), Xactimate ESX, RCP (Reflected Ceiling Plan)

3D CAD

RCP

The following upgrades can be requested through the Portal but will be charged at full price. Full price refers to the entire processing cost as though a completely new iGUIDE were processed.

Starting Package & Add-ons

Upgrade Packages & Add-ons (pay full processing)

iGUIDE Instant

AutoCAD DWG, RCP (via Standard or Premium upgrade first) Autodesk RVT, 2D CAD, 3D CAD, RCP (via Premium upgrade first)

iGUIDE Instant Sketch

AutoCAD DWG, RCP (via Standard or Premium upgrade first) Autodesk RVT, 2D CAD, 3D CAD (via Premium upgrade first)

iGUIDE Standard

AutoCAD DWG, RCP (via Standard or Premium upgrade first) Autodesk RVT, 2D CAD, 3D CAD (via Premium upgrade first)

iGUIDE Premium

AutoCAD DWG, Autodesk RVT, 2D CAD, 3D CAD, RCP

Advanced Capture Requirements for 2D CAD & 3D CAD Packages

The new 2D CAD and 3D CAD packages are more detailed than any iGUIDE package that has come before them, which means more data is required to draw these packages. Reference the capture guide to learn about the shoot protocol and what data is required.

Automatic Blurring & Blurring Tool

Occasionally, details found in iGUIDE 360-degree images need to be hidden for privacy and security reasons. To make the process of hiding these details easier there will be a new Blurring Tool added to the iGUIDE Portal. By the end of June, you’ll be able to select the option to automatically blur faces and gain access to the Blurring Tool on the iGUIDE Portal. Automatic blurring will detect faces and automatically blur them. The manual Blurring Tool will allow you to select multiple areas of an image to blur and is good for blurring sensitive data such as people’s faces, family photos, computer screens, license plates, etc.

Portal Calculator

Starting on June 4th, there will be a new Calculator button under the Dashboard menu item on the iGUIDE Portal. This calculator can be used to estimate processing fees for all iGUIDE products, and it will closely resemble the new Create iGUIDE page.

Create iGUIDE Page Update

New selections include the 2D CAD Package and the 3D CAD Package. Reflected Ceiling Plans are now available as an additional add-on for AutoCAD DWG, Revit RVT, 2D CAD, and 3D CAD. These options expand the range of solutions for Architecture and Remodel focused companies, providing advanced information, additional views, PDF plans, and the DXF file.

iGUIDE PLANIX Mobile App Create iGUIDE Page Update

The iGUIDE PLANIX Mobile App Create Page will be updated to match the web version on June 7th.

Disable Property Address

An iGUIDE can now be created without including a property address. Selecting Disable Property Address will eliminate the need to complete required address fields and map tools for the iGUIDE. Properties with no address must be uniquely identified with a number or name chosen by the user. This iGUIDE will not be indexable (found on public search platforms). A Property Reference is required to give the property an identifiable name for the customer and support teams' convenience. All map features will be disabled for the iGUIDE any address functionality will not be able to be added once the iGUIDE is created.

Do you have questions?

On Tuesday, June 4th at 12PM ET, we'll have our iGUIDE GURUs host an informal drop-in session to answer any questions you may have about these exciting new changes. We invite you to hop on these links anytime between 12-1 PM ET on Tuesday, June 4th and ask away!

To best serve you and answer your questions, please join the links according to your industry:

PreviousUpdate 047 - July, 2024NextUpdate 045 - May, 2024

Last updated 8 months ago

Was this helpful?

The Create Page will receive a few changes to the ordering process as outlined in . This includes the addition of new industry selections that better classify the type of property the iGUIDE will be. This selection will provide an optimized list of preset packages to make the creation process more efficient. In each of the package selection lists, a ‘Manually configure’ (see image below) option will allow users to choose their own contents by selecting the base package and desired add-ons. Changes to the Create Page will be released on Tuesday, June 4th.

Architecture & Remodeling industry, click .

Otherwise, click .

Advanced Capture Requirements
Service & Technical Update 045 – May, 2024
here
here