Update 033 - October, 2022
Technical Update 033 - October, 2022
Old iGUIDE Viewer version (V3) option to be retired, Nov. 1st
PLANIX firmware v1.5.22: sound changes, extended battery life!
Discontinuing support ticket creation via email, Nov. 1st
Stitch v6.11.3
New video: Line Of Sight, Overlapping Data And Examples
iGUIDE Tags Share button
Final Reminder: Retiring Data-V1 iGUIDEs, Nov. 1st
Old iGUIDE Viewer version (V3) option to be removed, Nov. 1st
On November 1st, the option to select the old style (V3) iGUIDE Viewer will be removed. Earlier this year, we let you know in Technical Update 031 - March, 2022, that the option to switch to the old Viewer would be temporary and that, once it is removed, it will no longer be possible to revert to the old Viewer.
We have been steadily working towards updating the Viewer version everywhere it’s used on the iGUIDE Portal (e.g. Preview, Replace Pano) and you can expect the View Editor to be updated as well sometime in early November. The old Viewer will continue to be used on other pages of the iGUIDE Portal (e.g. Google Street View Exporter, Tag Editor) until Planitar determines that all tools are sufficiently adapted to the new Viewer.
PLANIX firmware v1.5.22: sound changes, extended battery life!
PLANIX firmware version 1.5.22 is now available, and it’s highly recommended that all PLANIX operators update their system(s) as soon as possible in order to take advantage of new improvements! This firmware update delivers a handful of exciting improvements which include:
Unified system sounds
More consistent data collection
Increased battery life
The system sounds have been consolidated into two sounds: One to communicate that capture has begun, and a second sound to notify you of the moment capture is complete (and that it’s OK to move the camera to the next location). With this update, system sounds are no longer produced by the Theta Z1 and will be the same regardless of HDR or shooting mode. All sounds will now come from your smart device and will occur exactly when the camera is ready to be moved. This will result in the following benefits:
Less looking at the screen means faster shooting
Fewer sounds means easier training of new photographers
Easier volume control on smart device for noise sensitive environments
Improvements have also been made to the way lidar data is collected in order to ensure more consistent data collection. This will result in better auto-alignment when surveying large properties and will make data capture faster when auto-alignment is used. A small delay will be introduced under certain shooting conditions but this should be more than made up for with better alignment.
Battery life has increased by up to 35%! Under ideal circumstances, that’s potentially an additional 400 scans that can be captured on a single charge. This will be useful for long days with big properties or multiple shoots. Or when you forget to plug the camera in the night before.
Due to these improvements, PLANIX operators that update to the latest firmware version will notice two options have been removed from the Settings page in Survey: ‘Always Show Lidar Scan’ and ‘360° Camera Volume’.
PLANIX firmware v1.5.22 was released today, October 25th. If Stitch does not notify you of the update automatically, it will be available to download at goiguide.com/downloads. Your iGUIDE PLANIX Instruction Manual will soon be updated there as well.
Discontinuing support ticket creation via email, Nov. 1st
If you have needed to reach out to our product support team at support.youriguide.com over the past few months, you will likely have already noticed the following message in the email signature of our product support team members:
We are moving towards a Support Desk (online only) ticket creation process, this means that you will no longer be able to create tickets via e-mail to support@planitar.com. This change will help us serve you in a more efficient and responsive manner. Responding to tickets post-creation will still be available via e-mail, click here to sign up & create tickets online!
On November 1st, this change will finally take effect, and we’ll tell you why! Originally, when the iGUIDE Support Desk was first introduced, the ability to create new support tickets via email was allowed as a courtesy to those (at the time, most) iGUIDE service providers who had been previously accustomed to reaching out to drafting@planitar.com (inbox has since been closed) for support. To ensure a smooth transition to the new ticket platform, Planitar would temporarily allow for ticket creation via email, but no end date was ever firmly established. Besides this, requiring ticket creation via the Support Desk will also help many users avoid creating multiple accounts by mistake, since a Support Desk account is automatically created when our system doesn’t recognize a sender’s email address as an existing contact. Lastly, this change will serve as an additional measure to help our product support team eliminate spam emails from the system in order to collect more reliable support analytics.
Beyond November 1st, responding to tickets post-creation will still be available via e-mail. Click here to sign up & create tickets online!
Stitch v6.11.3
Stitch v6.11.3 was released today, October 25th, and delivers the following changes:
Improve support for HDPI monitors;
Add support for future functionality in Survey;
Fix limit in the maximum size of DXF exporter;
Other minor bug fixes;
If Stitch does not notify you of the update automatically, it will be available to download at goiguide.com/downloads.
New video: Line Of Sight, Overlapping Data And Examples
Sam and Andrew of our Product Support Team enlisted the help of our Video Editor, Raniel, to produce a new video all about why and how to maintain line of sight and data overlap between scans when surveying a property! Please watch, like, and share this video with your colleagues!
iGUIDE Tags Share button
Back in August, we added a handy share button which allows you to easily copy and paste an iGUIDE URL that opens to a specific Tag. Click here and try it for yourself!
Final Reminder: Retiring Data-V1 iGUIDEs, Nov. 1st
As previously mentioned in Technical Update 031 - March, 2022, Planitar will retire support of Data V1 iGUIDEs on November 1st, 2022.
Data V1 iGUIDEs are iGUIDEs produced before October, 2017
Data V1 iGUIDEs will be accessible on the iGUIDE Portal until November 1st, 2022
iGUIDE V1 data will be permanently deleted on November 1st, 2022
Data V1 iGUIDEs are iGUIDEs that were produced using a retired version of Planitar’s proprietary drafting software; this version was retired in October, 2017. Use the example below to visually determine whether or not your iGUIDE is Data V1.
If you wish to retain a copy of your Data V1 iGUIDE, please download an Offline ZIP copy of the iGUIDE before November 1st, 2022. An iGUIDE Offline ZIP is a complete copy of an iGUIDE that can be hosted on any platform, and even opened locally on your PC.
If you do not wish to retain a copy of your Data V1 iGUIDE, no action is required. Your iGUIDE will be deleted on November 1st, 2022.
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