LogoLogo
New? Click Here!Create a Support Ticket
  • Welcome to the iGUIDE Help Center
  • iGUIDE FAQ
  • ION Directory (iGUIDE Operator Network)
  • ❗NEW! PLANIX R1 Training
    • R1 Connection Methods
    • R1 Survey Guide
    • R1 Data Transfer Methods
  • Training Center
    • Getting Started
      • PLANIX Camera Training
        • Quick Start Videos
        • R1 Training
          • R1 Quick Start
            • R1 Guide
            • R1 Videos
          • R1 Unboxing Video
          • R1 Connection Methods
          • R1 Survey Guide
            • R1 Camera Settings (HDR/Noise/Stitching)
          • R1 Data Transfer Methods
          • R1 FAQ & Misc Info
        • Pro/Core Training
          • Step 1 - First Look
          • Step 2 - Getting Started
          • Step 3 - Mounting the System
          • Step 4 – Connecting
          • Step 5 – Survey Overview
          • Step 6 – Project Creation
          • Step 7 – Edit & Upload
          • PLANIX Full Workflow
          • PLANIX Core
      • Survey Settings
      • Stitch Training
        • Opening and Exporting from Stitch
        • Stitch Overview
        • Stitch - Turning Panos On and Off
        • User Panos and Points of Interest
        • Setting the Initial Pano and Pano Angle in Stitch
        • Stitch Video Training
          • Quick Tips
            • Laser Data Explained
            • Data Alignment
            • Dealing with Overlapping Scans
            • Setting the Initial Pano & Angle
            • Adding notes to Drafters
            • Controls & Shortcuts
            • Adding a Drone or User Pano
        • Ceiling Height/Vertical Measuring
        • Stitch Drawing Tool
      • Portal Training
        • Logging Into the iGUIDE Portal for the First Time
        • How to Create an iGUIDE
          • Property Industry & Address
          • iGUIDE Photos Package
          • Uploading Stitch Data
        • Add your logo to the iGUIDE Service Provider Map
        • iGUIDE Branding
        • Pano Branding (NADIR)
    • Tips that Click: Video Shorts
  • Support Center
    • iGUIDE Support Info
    • Camera Systems & Survey
      • PLANIX Pro
        • iGUIDE PLANIX Specs
        • PLANIX Instruction Manual
        • How To
          • PLANIX Battery seating method
          • Exporting an iGUIDE from Survey
          • Update PLANIX Firmware
          • PLANIX Factory Reset
          • Creating Photos with the PLANIX Camera
          • iGUIDE Radix on PLANIX Pro
          • On-site Upload
          • Real-Time Tagging
            • How to add tags to old projects
          • PLANIX HDR
          • Theta Z1 Firmware Update Process
          • Align 360° Camera
          • PLANIX Pro Lens Calibration
      • PLANIX R1
        • R1 Tech Specs
        • R1 Manual
        • R1 Firmware Update
        • R1 Wi-Fi Reset
      • iGUIDE PLANIX App
      • SLAM on the PLANIX Pro and PLANIX R1 Explained
      • Advanced Capture Requirements
      • Capture Scenarios
      • Creating iGUIDEs for Large Spaces
      • In-Field Troubleshooting Procedure
      • Line of Sight (LoS) and Overlapping Data explained
      • USB Flash Drives
      • Wi-Fi Connectivity Issues
    • Stitch
      • How To
        • How to Set Presets on Stitch
        • Merging Projects; Adding Rooms and Floors
        • For more Stitch Content, Click here!
      • Information
        • What is Stitch?
      • Troubleshooting
        • Common Errors
    • iGUIDE Portal
      • How To
        • Account Related
          • Editing your iGUIDE Defaults
          • Accessing Invoices on the Portal
          • Add or Change your Business Details
          • Inviting a New Sub-Account
          • Update your iGUIDE Portal Email or Password
        • Branding
          • Add Branding to your iGUIDE
          • Banner Settings
          • Create a banner
          • Modify Agent Branding
        • Edit an iGUIDE
          • Adding an Editor to your iGUIDE
          • Add an External Video to the iGUIDE Viewer
          • Blurring Tool
          • Changing iGUIDE Ownership
          • Changing an iGUIDEs Exterior Wall Thickness
          • Changing Above and Below-Grade Floors
          • Changing & Adding Labels
          • Changing the iGUIDE Viewer Compass indicator
          • Disabling/Enabling a Floor
          • Duplicating an iGUIDE View
          • Edit View Page Definitions
          • Changing an iGUIDE Address
          • How to Edit or Remove Gallery Images
          • How to Upload Gallery Images
          • How to hide Furniture and Objects in Premium iGUIDEs
          • Locking/Unlocking an iGUIDE
          • Pano Image Replacement
          • Protected Views and Viewer Lists
          • Room Types & Measurement Standards
          • Setting the initial floor
          • Setting the initial pano & angle
          • Setting the Floorplan Pan & Zoom
          • Turning Panos On and Off via the iGUIDE Portal
          • Tags & Tag Editor
          • Unlisted iGUIDE Views
          • Update an iGUIDE
          • Using the Feature Sheet
          • Virtual Staging
          • Accessing Stitch data through the Portal
        • iGUIDE Report & Analytics
          • Add iGUIDE Analytics Subscribers
          • Add iGUIDE Report Subscribers
          • How to Download Offline iGUIDE to iPad
          • How to Download Images From the iGUIDE Report
          • How to Download and Use an Offline iGUIDE
          • Where is my Analytics Report?
        • iGUIDE Instant FAQ
          • iGUIDE Instant: Surveying Guidelines
        • Create an iGUIDE Radix on the Portal
      • Information
        • Accounts
          • Access Billing Information from your Dashboard
          • iGUIDE Roles and Accounts
        • View Expiration Date
        • General
          • General Information
          • iGUIDE Analytics Explanation
          • iGUIDE Indexing
          • iGUIDE Preview (AI Generated Floorplan) Information
          • What are Pre-Published iGUIDEs?
          • Where to find your Unbranded iGUIDE
        • Tools & Features
          • Embedding Tool
            • Embedding into WiX
          • My iGUIDEs Search Filters
          • Primary Contact
          • Pan & Zoom tool
      • Troubleshooting
        • How do I delete an iGUIDE?
        • Portal Is Not Working (iGUIDE Systems Status)
        • Reporting an error
        • Submitting Data when the iGUIDE Portal is Down
    • iGUIDE Viewer
      • How To
        • iGUIDE Virtual Showings
        • Advanced Measurements
        • Share an iGUIDE
      • Information
        • VR Compatibility
      • Troubleshooting
        • iGUIDE Updates not showing
    • Floorplans & Measurements
      • How To
        • Request an AutoCAD DWG Floor Plan
        • Request an iGUIDE RVT Floor Plan
        • Request an iGUIDE 3D CAD Package
        • Request an iGUIDE 2D CAD Package
        • How to Find the Exterior Wall Measurement
        • Creating an Xactimate Sketch with iGUIDE
      • Information
        • Boats, Planes, Trains, and Automobiles
        • Understanding iGUIDE Measurements
        • Exterior Area Calculation
        • Floor Plan Explanation
        • Furniture and Objects for iGUIDE Premium
        • 2D Furniture Object Library
        • Gross Living Area (GLA) and your iGUIDE Report
        • iGUIDE DXF Information
        • iGUIDE in Alberta, CREB, RECA, RMS
        • iGUIDE Method of Measurement
        • Questions about room dimensions and floor areas
      • Troubleshooting
    • iGUIDE Integrations
      • Xactimate Virtual Tour Integration
      • Flexmls Integration
      • Google Street View Integration
      • Floorplanner Integration
      • Adding a Virtual Tour to Matrix MLS
  • Package Pricing & Billing
    • iGUIDE Packages & Add-ons
      • Supported Product Upgrades
    • Pricing Information
      • CAD Pricing
      • USD Pricing
        • Imperial
        • Metric
    • Billing FAQ & Billable Area Defined
  • Industries
    • Real Estate Transaction
      • Real Estate Agent
      • Photographer
      • Residential Real Estate iGUIDE Training
    • Facility Management
      • Facility Management iGUIDE Training
    • Insurance & Restoration
      • Quick Tips: Insurance & Restoration
      • Insurance & Restoration iGUIDE Training
      • Solutions
    • Architecture & Remodel
      • Quick Tips: Architecture & Remodel
  • Marketing Materials
    • Marketing Tools
      • iGUIDE Lead Magnet
    • Marketing Content
      • iGUIDE Branding Guide
      • iGUIDE Marketing Catalogue
  • Service & Technical Update Archive
    • Information
    • 2025
      • Update 050 - April, 2025
    • 2024
      • Update 049 - December, 2024
      • Update 048 - August, 2024
      • Update 047 - July, 2024
      • Update 046 - May, 2024
      • Update 045 - May, 2024
      • Update 044 - April, 2024
      • Update 043 - January, 2024
    • 2023
      • Update 042 - October, 2023
      • Update 041 - August, 2023
      • Update 040 - August, 2023
      • Update 039 - May, 2023
      • Update 038 - May, 2023
      • Update 037 - March, 2023
      • Update 036 - February, 2023
      • Update 035 - January, 2023
    • 2022
      • Update 034 - December, 2022
      • Update 033 - October, 2022
      • Update 032 - June, 2022
      • Update 031 - March, 2022
      • Update 030 - March, 2022
      • Update 029 - February, 2022
      • Update 028 - February, 2022
  • Policies & Procedures
    • Delivery Time and Additional Requirements
    • Drafting Policies
      • iGUIDE Drafting Standards & Policies
      • Drafting FAQ
    • Measurement Standards
      • RECA RMS 2024
      • ANSI Z765 2021
  • API Documentation
Powered by GitBook

Quick Links

  • Open a Ticket
  • Processing Fees
  • iGUIDE Home
  • iGUIDE Portal

https://goiguide.com/privacy-policy

On this page

Was this helpful?

  1. Service & Technical Update Archive
  2. 2022

Update 033 - October, 2022

PreviousUpdate 034 - December, 2022NextUpdate 032 - June, 2022

Last updated 1 year ago

Was this helpful?

Technical Update 033 - October, 2022

  • Old iGUIDE Viewer version (V3) option to be retired, Nov. 1st

  • PLANIX firmware v1.5.22: sound changes, extended battery life!

  • Discontinuing support ticket creation via email, Nov. 1st

  • Stitch v6.11.3

  • New video: Line Of Sight, Overlapping Data And Examples

  • iGUIDE Tags Share button

  • Final Reminder: Retiring Data-V1 iGUIDEs, Nov. 1st

Old iGUIDE Viewer version (V3) option to be removed, Nov. 1st

On November 1st, the option to select the old style (V3) iGUIDE Viewer will be removed. Earlier this year, we let you know in , that the option to switch to the old Viewer would be temporary and that, once it is removed, it will no longer be possible to revert to the old Viewer.

We have been steadily working towards updating the Viewer version everywhere it’s used on the iGUIDE Portal (e.g. Preview, Replace Pano) and you can expect the View Editor to be updated as well sometime in early November. The old Viewer will continue to be used on other pages of the iGUIDE Portal (e.g. Google Street View Exporter, Tag Editor) until Planitar determines that all tools are sufficiently adapted to the new Viewer.

PLANIX firmware v1.5.22: sound changes, extended battery life!

PLANIX firmware version 1.5.22 is now available, and it’s highly recommended that all PLANIX operators update their system(s) as soon as possible in order to take advantage of new improvements! This firmware update delivers a handful of exciting improvements which include:

  • Unified system sounds

  • More consistent data collection

  • Increased battery life

The system sounds have been consolidated into two sounds: One to communicate that capture has begun, and a second sound to notify you of the moment capture is complete (and that it’s OK to move the camera to the next location). With this update, system sounds are no longer produced by the Theta Z1 and will be the same regardless of HDR or shooting mode. All sounds will now come from your smart device and will occur exactly when the camera is ready to be moved. This will result in the following benefits:

  • Less looking at the screen means faster shooting

  • Fewer sounds means easier training of new photographers

  • Easier volume control on smart device for noise sensitive environments

Improvements have also been made to the way lidar data is collected in order to ensure more consistent data collection. This will result in better auto-alignment when surveying large properties and will make data capture faster when auto-alignment is used. A small delay will be introduced under certain shooting conditions but this should be more than made up for with better alignment.

Battery life has increased by up to 35%! Under ideal circumstances, that’s potentially an additional 400 scans that can be captured on a single charge. This will be useful for long days with big properties or multiple shoots. Or when you forget to plug the camera in the night before.

Due to these improvements, PLANIX operators that update to the latest firmware version will notice two options have been removed from the Settings page in Survey: ‘Always Show Lidar Scan’ and ‘360° Camera Volume’.

Discontinuing support ticket creation via email, Nov. 1st

Stitch v6.11.3

Stitch v6.11.3 was released today, October 25th, and delivers the following changes:

  • Improve support for HDPI monitors;

  • Add support for future functionality in Survey;

  • Fix limit in the maximum size of DXF exporter;

  • Other minor bug fixes;

New video: Line Of Sight, Overlapping Data And Examples

iGUIDE Tags Share button

Final Reminder: Retiring Data-V1 iGUIDEs, Nov. 1st

  • Data V1 iGUIDEs are iGUIDEs produced before October, 2017

  • Data V1 iGUIDEs will be accessible on the iGUIDE Portal until November 1st, 2022

  • iGUIDE V1 data will be permanently deleted on November 1st, 2022

Data V1 iGUIDEs are iGUIDEs that were produced using a retired version of Planitar’s proprietary drafting software; this version was retired in October, 2017. Use the example below to visually determine whether or not your iGUIDE is Data V1.

If you do not wish to retain a copy of your Data V1 iGUIDE, no action is required. Your iGUIDE will be deleted on November 1st, 2022.

PLANIX firmware v1.5.22 was released today, October 25th. If Stitch does not notify you of the update automatically, it will be available to download at . Your iGUIDE PLANIX Instruction Manual will soon be updated there as well.

If you have needed to reach out to our product support team at over the past few months, you will likely have already noticed the following message in the email signature of our product support team members:

We are moving towards a Support Desk (online only) ticket creation process, this means that you will no longer be able to create tickets via e-mail to . This change will help us serve you in a more efficient and responsive manner. Responding to tickets post-creation will still be available via e-mail, click to sign up & create tickets online!

On November 1st, this change will finally take effect, and we’ll tell you why! Originally, when the iGUIDE Support Desk was first introduced, the ability to create new support tickets via email was allowed as a courtesy to those (at the time, most) iGUIDE service providers who had been previously accustomed to reaching out to (inbox has since been closed) for support. To ensure a smooth transition to the new ticket platform, Planitar would temporarily allow for ticket creation via email, but no end date was ever firmly established. Besides this, requiring ticket creation via the Support Desk will also help many users avoid creating multiple accounts by mistake, since a Support Desk account is automatically created when our system doesn’t recognize a sender’s email address as an existing contact. Lastly, this change will serve as an additional measure to help our product support team eliminate spam emails from the system in order to collect more reliable support analytics.

Beyond November 1st, responding to tickets post-creation will still be available via e-mail. Click to sign up & create tickets online!

If Stitch does not notify you of the update automatically, it will be available to download at .

Sam and Andrew of our Product Support Team enlisted the help of our Video Editor, Raniel, to produce a new video all about why and how to maintain line of sight and data overlap between scans when surveying a property!

Back in August, we added a handy share button which allows you to easily copy and paste an iGUIDE URL that opens to a specific Tag.

As previously mentioned in , Planitar will retire support of Data V1 iGUIDEs on November 1st, 2022.

If you wish to retain a copy of your Data V1 iGUIDE, please before November 1st, 2022. An iGUIDE Offline ZIP is a complete copy of an iGUIDE that can be hosted on any platform, and even opened locally on your PC.

goiguide.com/downloads
support.youriguide.com
support@planitar.com
here
drafting@planitar.com
here
goiguide.com/downloads
Please watch, like, and share this video with
your colleagues!
Click here and try it for yourself!
Technical Update 031 - March, 2022
download an Offline ZIP copy of
the iGUIDE
Technical Update 031 - March, 2022