LogoLogo
New? Click Here!Create a Support Ticket
  • Welcome to the iGUIDE Help Center
  • iGUIDE FAQ
  • ION Directory (iGUIDE Operator Network)
  • ❗NEW! PLANIX R1 Training
    • R1 Connection Methods
    • R1 Survey Guide
    • R1 Data Transfer Methods
  • Training Center
    • Getting Started
      • PLANIX Camera Training
        • Quick Start Videos
        • R1 Training
          • R1 Quick Start
            • R1 Guide
            • R1 Videos
          • R1 Unboxing Video
          • R1 Connection Methods
          • R1 Survey Guide
            • R1 Camera Settings (HDR/Noise/Stitching)
          • R1 Data Transfer Methods
          • R1 FAQ & Misc Info
        • Pro/Core Training
          • Step 1 - First Look
          • Step 2 - Getting Started
          • Step 3 - Mounting the System
          • Step 4 – Connecting
          • Step 5 – Survey Overview
          • Step 6 – Project Creation
          • Step 7 – Edit & Upload
          • PLANIX Full Workflow
          • PLANIX Core
      • Survey Settings
      • Stitch Training
        • Opening and Exporting from Stitch
        • Stitch Overview
        • Stitch - Turning Panos On and Off
        • User Panos and Points of Interest
        • Setting the Initial Pano and Pano Angle in Stitch
        • Stitch Video Training
          • Quick Tips
            • Laser Data Explained
            • Data Alignment
            • Dealing with Overlapping Scans
            • Setting the Initial Pano & Angle
            • Adding notes to Drafters
            • Controls & Shortcuts
            • Adding a Drone or User Pano
        • Ceiling Height/Vertical Measuring
        • Stitch Drawing Tool
      • Portal Training
        • Logging Into the iGUIDE Portal for the First Time
        • How to Create an iGUIDE
          • Property Industry & Address
          • iGUIDE Photos Package
          • Uploading Stitch Data
        • Add your logo to the iGUIDE Service Provider Map
        • iGUIDE Branding
        • Pano Branding (NADIR)
    • Tips that Click: Video Shorts
  • Support Center
    • iGUIDE Support Info
    • Camera Systems & Survey
      • PLANIX Pro
        • iGUIDE PLANIX Specs
        • PLANIX Instruction Manual
        • How To
          • PLANIX Battery seating method
          • Exporting an iGUIDE from Survey
          • Update PLANIX Firmware
          • PLANIX Factory Reset
          • Creating Photos with the PLANIX Camera
          • iGUIDE Radix on PLANIX Pro
          • On-site Upload
          • Real-Time Tagging
            • How to add tags to old projects
          • PLANIX HDR
          • Theta Z1 Firmware Update Process
          • Align 360° Camera
          • PLANIX Pro Lens Calibration
      • PLANIX R1
        • R1 Tech Specs
        • R1 Manual
        • R1 Firmware Update
        • R1 Wi-Fi Reset
      • iGUIDE PLANIX App
      • SLAM on the PLANIX Pro and PLANIX R1 Explained
      • Advanced Capture Requirements
      • Capture Scenarios
      • Creating iGUIDEs for Large Spaces
      • In-Field Troubleshooting Procedure
      • Line of Sight (LoS) and Overlapping Data explained
      • USB Flash Drives
      • Wi-Fi Connectivity Issues
    • Stitch
      • How To
        • How to Set Presets on Stitch
        • Merging Projects; Adding Rooms and Floors
        • For more Stitch Content, Click here!
      • Information
        • What is Stitch?
      • Troubleshooting
        • Common Errors
    • iGUIDE Portal
      • How To
        • Account Related
          • Editing your iGUIDE Defaults
          • Accessing Invoices on the Portal
          • Add or Change your Business Details
          • Inviting a New Sub-Account
          • Update your iGUIDE Portal Email or Password
        • Branding
          • Add Branding to your iGUIDE
          • Banner Settings
          • Create a banner
          • Modify Agent Branding
        • Edit an iGUIDE
          • Adding an Editor to your iGUIDE
          • Add an External Video to the iGUIDE Viewer
          • Blurring Tool
          • Changing iGUIDE Ownership
          • Changing an iGUIDEs Exterior Wall Thickness
          • Changing Above and Below-Grade Floors
          • Changing & Adding Labels
          • Changing the iGUIDE Viewer Compass indicator
          • Disabling/Enabling a Floor
          • Duplicating an iGUIDE View
          • Edit View Page Definitions
          • Changing an iGUIDE Address
          • How to Edit or Remove Gallery Images
          • How to Upload Gallery Images
          • How to hide Furniture and Objects in Premium iGUIDEs
          • Locking/Unlocking an iGUIDE
          • Pano Image Replacement
          • Protected Views and Viewer Lists
          • Room Types & Measurement Standards
          • Setting the initial floor
          • Setting the initial pano & angle
          • Setting the Floorplan Pan & Zoom
          • Turning Panos On and Off via the iGUIDE Portal
          • Tags & Tag Editor
          • Unlisted iGUIDE Views
          • Update an iGUIDE
          • Using the Feature Sheet
          • Virtual Staging
          • Accessing Stitch data through the Portal
        • iGUIDE Report & Analytics
          • Add iGUIDE Analytics Subscribers
          • Add iGUIDE Report Subscribers
          • How to Download Offline iGUIDE to iPad
          • How to Download Images From the iGUIDE Report
          • How to Download and Use an Offline iGUIDE
          • Where is my Analytics Report?
        • iGUIDE Instant FAQ
          • iGUIDE Instant: Surveying Guidelines
        • Create an iGUIDE Radix on the Portal
      • Information
        • Accounts
          • Access Billing Information from your Dashboard
          • iGUIDE Roles and Accounts
        • View Expiration Date
        • General
          • General Information
          • iGUIDE Analytics Explanation
          • iGUIDE Indexing
          • iGUIDE Preview (AI Generated Floorplan) Information
          • What are Pre-Published iGUIDEs?
          • Where to find your Unbranded iGUIDE
        • Tools & Features
          • Embedding Tool
            • Embedding into WiX
          • My iGUIDEs Search Filters
          • Primary Contact
          • Pan & Zoom tool
      • Troubleshooting
        • How do I delete an iGUIDE?
        • Portal Is Not Working (iGUIDE Systems Status)
        • Reporting an error
        • Submitting Data when the iGUIDE Portal is Down
    • iGUIDE Viewer
      • How To
        • iGUIDE Virtual Showings
        • Advanced Measurements
        • Share an iGUIDE
      • Information
        • VR Compatibility
      • Troubleshooting
        • iGUIDE Updates not showing
    • Floorplans & Measurements
      • How To
        • Request an AutoCAD DWG Floor Plan
        • Request an iGUIDE RVT Floor Plan
        • Request an iGUIDE 3D CAD Package
        • Request an iGUIDE 2D CAD Package
        • How to Find the Exterior Wall Measurement
        • Creating an Xactimate Sketch with iGUIDE
      • Information
        • Boats, Planes, Trains, and Automobiles
        • Understanding iGUIDE Measurements
        • Exterior Area Calculation
        • Floor Plan Explanation
        • Furniture and Objects for iGUIDE Premium
        • 2D Furniture Object Library
        • Gross Living Area (GLA) and your iGUIDE Report
        • iGUIDE DXF Information
        • iGUIDE in Alberta, CREB, RECA, RMS
        • iGUIDE Method of Measurement
        • Questions about room dimensions and floor areas
      • Troubleshooting
    • iGUIDE Integrations
      • Xactimate Virtual Tour Integration
      • Flexmls Integration
      • Google Street View Integration
      • Floorplanner Integration
      • Adding a Virtual Tour to Matrix MLS
  • Package Pricing & Billing
    • iGUIDE Packages & Add-ons
      • Supported Product Upgrades
    • Pricing Information
      • CAD Pricing
      • USD Pricing
        • Imperial
        • Metric
    • Billing FAQ & Billable Area Defined
  • Industries
    • Real Estate Transaction
      • Real Estate Agent
      • Photographer
      • Residential Real Estate iGUIDE Training
    • Facility Management
      • Facility Management iGUIDE Training
    • Insurance & Restoration
      • Quick Tips: Insurance & Restoration
      • Insurance & Restoration iGUIDE Training
      • Solutions
    • Architecture & Remodel
      • Quick Tips: Architecture & Remodel
  • Marketing Materials
    • Marketing Tools
      • iGUIDE Lead Magnet
    • Marketing Content
      • iGUIDE Branding Guide
      • iGUIDE Marketing Catalogue
  • Service & Technical Update Archive
    • Information
    • 2025
      • Update 050 - April, 2025
    • 2024
      • Update 049 - December, 2024
      • Update 048 - August, 2024
      • Update 047 - July, 2024
      • Update 046 - May, 2024
      • Update 045 - May, 2024
      • Update 044 - April, 2024
      • Update 043 - January, 2024
    • 2023
      • Update 042 - October, 2023
      • Update 041 - August, 2023
      • Update 040 - August, 2023
      • Update 039 - May, 2023
      • Update 038 - May, 2023
      • Update 037 - March, 2023
      • Update 036 - February, 2023
      • Update 035 - January, 2023
    • 2022
      • Update 034 - December, 2022
      • Update 033 - October, 2022
      • Update 032 - June, 2022
      • Update 031 - March, 2022
      • Update 030 - March, 2022
      • Update 029 - February, 2022
      • Update 028 - February, 2022
  • Policies & Procedures
    • Delivery Time and Additional Requirements
    • Drafting Policies
      • iGUIDE Drafting Standards & Policies
      • Drafting FAQ
    • Measurement Standards
      • RECA RMS 2024
      • ANSI Z765 2021
  • API Documentation
Powered by GitBook

Quick Links

  • Open a Ticket
  • Processing Fees
  • iGUIDE Home
  • iGUIDE Portal

https://goiguide.com/privacy-policy

On this page
  • Request updates and report errors on the iGUIDE Portal!
  • WiFi connectivity fixes in PLANIX firmware v1.5.36
  • Image quality improved by RICOH THETA Z1 firmware v2.11.1
  • New ESX details: doors, windows, ceiling heights, floor textures, cabinetry
  • Early look at billing information on the iGUIDE Portal

Was this helpful?

  1. Service & Technical Update Archive
  2. 2023

Update 035 - January, 2023

Technical Update 035 - January, 2023

PreviousUpdate 036 - February, 2023Next2022

Last updated 1 year ago

Was this helpful?

Request updates and report errors on the iGUIDE Portal!

Available to all Operators and their ! Very soon, it will be possible to make update requests and error reports directly on the iGUIDE Portal without intervention by the iGUIDE Support Team. What does this mean, exactly?

  • Creating a support ticket at will no longer be a requirement in order to request most changes to your iGUIDE.

  • New Stitch data intended to update an existing iGUIDE can now be uploaded directly to the iGUIDE Portal instead of to a file transfer service (e.g. Dropbox, Google Drive, WeTransfer) or as a message attachment.

  • Notifications about completed iGUIDE updates or corrections will be sent via email, similarly to email notifications sent for pre-published or deficient iGUIDEs.

How do I do it, and where? See the image below!

When visiting your iGUIDE’s Portal entry as an Operator or sub-account, a new action will be available on your toolbar (left side of the screen) under the ‘Quick Access’ heading: Request an Update.

Once here, you can choose to request an update or report an error. To request an update means that you want the drafting team to change something in the iGUIDE to suit your preference or to show something new. To report an error means that you believe the drafting team made a mistake which you need them to fix. Error corrections are handled with a higher level of urgency than update requests, so please take care to choose the option that best suits your request.

When you upload new Stitch data with your update request, you’ll be presented with the options seen in the image below.

To better understand which options you should select when making your request, hover your mouse cursor over the (?) icons. Hovering over each of the (?) icons will open a more detailed explanation of each option as well as some specific examples (see right).

You might also request an update that doesn’t involve any new Stitch data. In this case you’ll be presented with the options as seen below.

To report an error in your iGUIDE, select the most appropriate description of the errors, then select the floors on which they can be seen. The image below shows the full range of options available when reporting an error. Initially, the list is shortened to the first six.

Once you have successfully submitted your update request or error report, you will also be able to track its progress on the Package & Add-ons page, under the heading: Work Orders (see below for example).

And, finally, once your request has been completed, you will receive an email notification informing you about what has been done, which will include a link to the iGUIDE Report page so that you can resend it at your convenience.

On or before January 31st, the ability to Request an Update will become available.

Beginning February 1st, the Support Team will assist and encourage all users through adapting to the new Portal-based request form instead of creating a support ticket.

WiFi connectivity fixes in PLANIX firmware v1.5.36

The latest PLANIX firmware version, 1.5.36, delivers key fixes for issues that some users reported involving WiFi connectivity, particularly WiFi password rejection. Also included in this update are improvements for iOS devices. Update your PLANIX today!

See the full change log below:

  • Improve: Respect iOS Safe Area in Survey

  • Bugfix: Fix for WiFi password authentication issue

Image quality improved by RICOH THETA Z1 firmware v2.11.1

New ESX details: doors, windows, ceiling heights, floor textures, cabinetry

In December of 2022, we began delivering ESX files with a few more highly requested details. Specifically, the details added were: accurate window heights, accurate door heights, and accurate flat ceiling heights.

Effective today, January 26th, all new ESX files delivered will now contain even more details:

  • Door styles (e.g. glass, panelled, flush, louvred, etc.)

  • Window/wall opening shapes (e.g. rectangle, flat arch, hexagon, etc.)

  • Floor textures (e.g. wood, tile, concrete, and carpet. One set texture for each)

  • Limited structural features (e.g. straight wall ledges, built-in fireplaces)

  • Applicable only to Premium iGUIDEs, kitchen and bathroom cabinetry

Note: ESX sketches provided by iGUIDE are intended to be used as a starting point for an estimate and may still require additional information.

Early look at billing information on the iGUIDE Portal

Coming later in February, Operators will be able to see their completed iGUIDEs for a given month and the costs of these iGUIDEs, along with other information. You will be able to search by address, see a cost breakdown by hovering your cursor over the Cost column, and export a CSV/TSV with additional details.

Please note that these costs are not final! Your invoice for the month may have different costs than what is reported in the list that appears on the iGUIDE Portal. More information on this will be coming soon, so please keep an eye out for future Technical Updates!

On March 1st, it will become a requirement that all applicable update requests and error reports be made using the iGUIDE Portal. This means that, in order to request an update or report an error, users will need to log into an Operator account or Sub-account on the iGUIDE Portal and be assigned to the Manager or Editor role on the iGUIDE ( ); these are virtually the same account permissions and roles that are necessary to create and edit an iGUIDE today.

PLANIX firmware v1.5.36 was released today, January 26th. If Stitch does not notify you automatically, it will be available to download at . For instructions, see the article .

In October of 2022, RICOH released , version 2.11.1. Version 2.11.1 features improved HDR shooting and image quality which we determined through our own tests to be of similar or better quality than iGUIDE HDR modes. Considering that the ‘External (Ricoh)’ HDR mode works more quickly than iGUIDE HDR modes, we recommend that you download version 2.11.1 and conduct your own tests to determine if ‘External (Ricoh)’ mode meets your needs more or less often than iGUIDE HDR modes. We’re interested to see your feedback on the !

, and please note that PLANIX firmware and THETA Z1 firmware are updated separately.

Please visit if you’re interested to learn more!

see iGUIDE
Roles and Accounts
goiguide.com/downloads
Updating IMS-5 & PLANIX Firmware
the newest firmware version for THETA Z1 cameras
iGUIDE Forum
Click here to visit the RICOH THETA Z1 User Guide section on Updating the Camera
Firmware
goiguide.com/insurance-restoration
sub-accounts
support.youriguide.com
Request updates and report errors on the iGUIDE Portal!
WiFi connectivity fixes in PLANIX firmware v1.5.36
Image quality improved by RICOH THETA Z1 firmware v2.11.1
New ESX details: doors, windows, ceiling heights, floor textures, cabinetry
Early look at billing information on the iGUIDE Portal