Insurance & Restoration iGUIDE Training

Here you will find a guide to help you create your first iGUIDE!

1. Camera

Camera Setup

• PLANIX Full Workflow

• Check out our recommended accessories page

• Line of Sight: See Line of Sight (LoS) and Overlapping Data explained

• Best Practices:

Smart Device Data

Keep mobile/cellular data on your smart device turned off while connecting to the camera, this can help ensure your Browser can only communicate with our system. This does not always need to be actioned.

Theta Z1 Charging

To ensure the 360° Ricoh Theta is fully charged before a shoot, you can charge the Planix while it's turned on. The 360° Ricoh Theta only charges when the Planix is on, and therefore may reduce battery life if not fully charged.

Closets and Curtains

While on-site, please ensure that you process extra scans with closet doors and shower curtains open. You can take scans with closet doors and shower curtains closed for the 3D tour along with the "open door" versions so that we can accurately draft the spaces. Should you wish, the extra panos can be disabled within Survey, Stitch or on the iGUIDE Portal post-publication so that they are not visible within the tour

• Review Real-Time Tagging for on-site tag content creation.

Before leaving the site, in the Survey screen, confirm that your laser data is aligned as precisely as possible, it's much easier to fill in missing spaces on-site than having to return, checking your alignment can certainly help prevent this.

If using the PLANIX System you can snap data that is out of place using the Align button: Once you are satisfied with how the data looks, follow the steps here to upload whilst on-site: On-site Upload

Please Note: If you perform an on-site upload then you can go directly to step #3.-portal, and skip step #2.-stitch

iGUIDE Radix Option

If you do not need a standard/premium iGUIDE, which essentially means you only need a virtual tour of the space, then iGUIDE Radix is the way to go!

• Click here to see a comparison between iGUIDE Radix and our other packages.

• iGUIDE Radix on PLANIX Pro

2. Stitch

Now that you've collected the data you need for your iGUIDE, it's time to go over your work and make sure everything is aligned correctly in Stitch! Stitch is our software that helps you confirm the alignment of the data you captured on-site, process any image edits, and create an export file (.tar) that you can upload to get your iGUIDE drafted. You can download Stitch here: Downloads Check out the links below to get started with your Stitch training! This is a crucial step, take your time with it!

• Stitch Overview

• Quick Tips

3. Portal

3.1 Operator Portal Account

The first step to get you started is to set up your Operator account. Your operator account will give you access to create iGUIDEs! For information on account types, see Accounts To get you started we have sent a portal invite to your email address (the one you provided when purchasing your camera). It should look like this:

Portal Invite

The email may be in your spam/junk folder if you don't see it in your regular inbox.

3.2 Create an iGUIDE

Now that you've gone through Camera + Stitch training, you can now begin the last part of your iGUIDE training: the iGUIDE Portal!

The iGUIDE portal is often referred to as manage.youriguide.com, or simply "The Portal". Not to be confused with the Support Desk.

• How to Create an iGUIDE

• Delivery Time and Additional Requirements

• Xactimate ESX Add-on and FAQ

3.3 Manage your iGUIDE

• Tags & Tag Editor

• Advanced Measurements

• Add iGUIDE Report Subscribers

Support

• The Support team is always here to help you every step of the way. If at any point you have any questions or concerns, Support is where you need to go to get the answers you need.

• If you want to find an answer for yourself you can first check out our Support Center on this very site, where you can search for keywords, find articles and ask questions! If that doesn't work you can always create a Support ticket and reach out to us!

• If you have never created a Support ticket, you will need to create an account on the Support Desk. This can be the same email address as the Portal account so that it's easier to keep track of.