LogoLogo
New? Click Here!Create a Support Ticket
  • Welcome to the iGUIDE Help Center
  • iGUIDE FAQ
  • ION Directory (iGUIDE Operator Network)
  • ❗NEW! PLANIX R1 Training
    • R1 Connection Methods
    • R1 Survey Guide
    • R1 Data Transfer Methods
  • Training Center
    • Getting Started
      • PLANIX Camera Training
        • Quick Start Videos
        • R1 Training
          • R1 Quick Start
            • R1 Guide
            • R1 Videos
          • R1 Unboxing Video
          • R1 Connection Methods
          • R1 Survey Guide
            • R1 Camera Settings (HDR/Noise/Stitching)
          • R1 Data Transfer Methods
          • R1 FAQ & Misc Info
        • Pro/Core Training
          • Step 1 - First Look
          • Step 2 - Getting Started
          • Step 3 - Mounting the System
          • Step 4 – Connecting
          • Step 5 – Survey Overview
          • Step 6 – Project Creation
          • Step 7 – Edit & Upload
          • PLANIX Full Workflow
          • PLANIX Core
      • Survey Settings
      • Stitch Training
        • Opening and Exporting from Stitch
        • Stitch Overview
        • Stitch - Turning Panos On and Off
        • User Panos and Points of Interest
        • Setting the Initial Pano and Pano Angle in Stitch
        • Stitch Video Training
          • Quick Tips
            • Laser Data Explained
            • Data Alignment
            • Dealing with Overlapping Scans
            • Setting the Initial Pano & Angle
            • Adding notes to Drafters
            • Controls & Shortcuts
            • Adding a Drone or User Pano
        • Ceiling Height/Vertical Measuring
        • Stitch Drawing Tool
      • Portal Training
        • Logging Into the iGUIDE Portal for the First Time
        • How to Create an iGUIDE
          • Property Industry & Address
          • iGUIDE Photos Package
          • Uploading Stitch Data
        • Add your logo to the iGUIDE Service Provider Map
        • iGUIDE Branding
        • Pano Branding (NADIR)
    • Tips that Click: Video Shorts
  • Support Center
    • iGUIDE Support Info
    • Camera Systems & Survey
      • PLANIX Pro
        • iGUIDE PLANIX Specs
        • PLANIX Instruction Manual
        • How To
          • PLANIX Battery seating method
          • Exporting an iGUIDE from Survey
          • Update PLANIX Firmware
          • PLANIX Factory Reset
          • Creating Photos with the PLANIX Camera
          • iGUIDE Radix on PLANIX Pro
          • On-site Upload
          • Real-Time Tagging
            • How to add tags to old projects
          • PLANIX HDR
          • Theta Z1 Firmware Update Process
          • Align 360° Camera
          • PLANIX Pro Lens Calibration
      • PLANIX R1
        • R1 Tech Specs
        • R1 Manual
        • R1 Firmware Update
        • R1 Wi-Fi Reset
      • iGUIDE PLANIX App
      • SLAM on the PLANIX Pro and PLANIX R1 Explained
      • Advanced Capture Requirements
      • Capture Scenarios
      • Creating iGUIDEs for Large Spaces
      • In-Field Troubleshooting Procedure
      • Line of Sight (LoS) and Overlapping Data explained
      • USB Flash Drives
      • Wi-Fi Connectivity Issues
    • Stitch
      • How To
        • How to Set Presets on Stitch
        • Merging Projects; Adding Rooms and Floors
        • For more Stitch Content, Click here!
      • Information
        • What is Stitch?
      • Troubleshooting
        • Common Errors
    • iGUIDE Portal
      • How To
        • Account Related
          • Editing your iGUIDE Defaults
          • Accessing Invoices on the Portal
          • Add or Change your Business Details
          • Inviting a New Sub-Account
          • Update your iGUIDE Portal Email or Password
        • Branding
          • Add Branding to your iGUIDE
          • Banner Settings
          • Create a banner
          • Modify Agent Branding
        • Edit an iGUIDE
          • Adding an Editor to your iGUIDE
          • Add an External Video to the iGUIDE Viewer
          • Blurring Tool
          • Changing iGUIDE Ownership
          • Changing an iGUIDEs Exterior Wall Thickness
          • Changing Above and Below-Grade Floors
          • Changing & Adding Labels
          • Changing the iGUIDE Viewer Compass indicator
          • Disabling/Enabling a Floor
          • Duplicating an iGUIDE View
          • Edit View Page Definitions
          • Changing an iGUIDE Address
          • How to Edit or Remove Gallery Images
          • How to Upload Gallery Images
          • How to hide Furniture and Objects in Premium iGUIDEs
          • Locking/Unlocking an iGUIDE
          • Pano Image Replacement
          • Protected Views and Viewer Lists
          • Room Types & Measurement Standards
          • Setting the initial floor
          • Setting the initial pano & angle
          • Setting the Floorplan Pan & Zoom
          • Turning Panos On and Off via the iGUIDE Portal
          • Tags & Tag Editor
          • Unlisted iGUIDE Views
          • Update an iGUIDE
          • Using the Feature Sheet
          • Virtual Staging
          • Accessing Stitch data through the Portal
        • iGUIDE Report & Analytics
          • Add iGUIDE Analytics Subscribers
          • Add iGUIDE Report Subscribers
          • How to Download Offline iGUIDE to iPad
          • How to Download Images From the iGUIDE Report
          • How to Download and Use an Offline iGUIDE
          • Where is my Analytics Report?
        • iGUIDE Instant FAQ
          • iGUIDE Instant: Surveying Guidelines
        • Create an iGUIDE Radix on the Portal
      • Information
        • Accounts
          • Access Billing Information from your Dashboard
          • iGUIDE Roles and Accounts
        • View Expiration Date
        • General
          • General Information
          • iGUIDE Analytics Explanation
          • iGUIDE Indexing
          • iGUIDE Preview (AI Generated Floorplan) Information
          • What are Pre-Published iGUIDEs?
          • Where to find your Unbranded iGUIDE
        • Tools & Features
          • Embedding Tool
            • Embedding into WiX
          • My iGUIDEs Search Filters
          • Primary Contact
          • Pan & Zoom tool
      • Troubleshooting
        • How do I delete an iGUIDE?
        • Portal Is Not Working (iGUIDE Systems Status)
        • Reporting an error
        • Submitting Data when the iGUIDE Portal is Down
    • iGUIDE Viewer
      • How To
        • iGUIDE Virtual Showings
        • Advanced Measurements
        • Share an iGUIDE
      • Information
        • VR Compatibility
      • Troubleshooting
        • iGUIDE Updates not showing
    • Floorplans & Measurements
      • How To
        • Request an AutoCAD DWG Floor Plan
        • Request an iGUIDE RVT Floor Plan
        • Request an iGUIDE 3D CAD Package
        • Request an iGUIDE 2D CAD Package
        • How to Find the Exterior Wall Measurement
        • Creating an Xactimate Sketch with iGUIDE
      • Information
        • Boats, Planes, Trains, and Automobiles
        • Understanding iGUIDE Measurements
        • Exterior Area Calculation
        • Floor Plan Explanation
        • Furniture and Objects for iGUIDE Premium
        • 2D Furniture Object Library
        • Gross Living Area (GLA) and your iGUIDE Report
        • iGUIDE DXF Information
        • iGUIDE in Alberta, CREB, RECA, RMS
        • iGUIDE Method of Measurement
        • Questions about room dimensions and floor areas
      • Troubleshooting
    • iGUIDE Integrations
      • Xactimate Virtual Tour Integration
      • Flexmls Integration
      • Google Street View Integration
      • Floorplanner Integration
      • Adding a Virtual Tour to Matrix MLS
  • Package Pricing & Billing
    • iGUIDE Packages & Add-ons
      • Supported Product Upgrades
    • Pricing Information
      • CAD Pricing
      • USD Pricing
        • Imperial
        • Metric
    • Billing FAQ & Billable Area Defined
  • Industries
    • Real Estate Transaction
      • Real Estate Agent
      • Photographer
      • Residential Real Estate iGUIDE Training
    • Facility Management
      • Facility Management iGUIDE Training
    • Insurance & Restoration
      • Quick Tips: Insurance & Restoration
      • Insurance & Restoration iGUIDE Training
      • Solutions
    • Architecture & Remodel
      • Quick Tips: Architecture & Remodel
  • Marketing Materials
    • Marketing Tools
      • iGUIDE Lead Magnet
    • Marketing Content
      • iGUIDE Branding Guide
      • iGUIDE Marketing Catalogue
  • Service & Technical Update Archive
    • Information
    • 2025
      • Update 050 - April, 2025
    • 2024
      • Update 049 - December, 2024
      • Update 048 - August, 2024
      • Update 047 - July, 2024
      • Update 046 - May, 2024
      • Update 045 - May, 2024
      • Update 044 - April, 2024
      • Update 043 - January, 2024
    • 2023
      • Update 042 - October, 2023
      • Update 041 - August, 2023
      • Update 040 - August, 2023
      • Update 039 - May, 2023
      • Update 038 - May, 2023
      • Update 037 - March, 2023
      • Update 036 - February, 2023
      • Update 035 - January, 2023
    • 2022
      • Update 034 - December, 2022
      • Update 033 - October, 2022
      • Update 032 - June, 2022
      • Update 031 - March, 2022
      • Update 030 - March, 2022
      • Update 029 - February, 2022
      • Update 028 - February, 2022
  • Policies & Procedures
    • Delivery Time and Additional Requirements
    • Drafting Policies
      • iGUIDE Drafting Standards & Policies
      • Drafting FAQ
    • Measurement Standards
      • RECA RMS 2024
      • ANSI Z765 2021
  • API Documentation
Powered by GitBook

Quick Links

  • Open a Ticket
  • Processing Fees
  • iGUIDE Home
  • iGUIDE Portal

https://goiguide.com/privacy-policy

On this page
  • 1. Camera
  • Camera Setup
  • 2. Stitch
  • 3. Portal
  • 3.1 Operator Portal Account
  • 3.2 Create an iGUIDE
  • Support

Was this helpful?

  1. Industries
  2. Real Estate Transaction

Residential Real Estate iGUIDE Training

Here you will find a guide to help you create your first iGUIDE!

PreviousPhotographerNextFacility Management

Last updated 11 months ago

Was this helpful?

1. Camera

Camera Setup

Keep mobile/cellular data on your smart device turned off while connecting to the camera, this can help ensure your Browser can only communicate with our system. This does not always need to be actioned.

To ensure the 360° Ricoh Theta is fully charged before a shoot, you can charge the Planix while it's turned on. The 360° Ricoh Theta only charges when the Planix is on, and therefore may reduce battery life if not fully charged.

While on-site, please ensure that you process extra scans with closet doors and shower curtains open. You can take scans with closet doors and shower curtains closed for the 3D tour along with the "open door" versions so that we can accurately draft the spaces. Should you wish, the extra panos can be disabled within Survey, Stitch or on the iGUIDE Portal post-publication so that they are not visible within the tour.

Before leaving the site, in the Survey screen, confirm that your laser data is aligned as precisely as possible, it's much easier to fill in missing spaces on-site than having to return, checking your alignment can certainly help prevent this.

Please Note: If you perform an on-site upload then you can go directly to step #3.-portal, and skip step #2.-stitch

2. Stitch

3. Portal

3.1 Operator Portal Account

The first step to get you started is to set up your Operator account. Your operator account will give you access to create iGUIDEs! For information on account types, see Accounts To get you started we have sent a portal invite to your email address (the one you provided when purchasing your camera). It should look like this:

The email may be in your spam/junk folder if you don't see it in your regular inbox.

3.2 Create an iGUIDE

Now that you've gone through Camera + Stitch training, you can now begin the last part of your iGUIDE training: the iGUIDE Portal!

Support

  • The Support team is always here to help you every step of the way. If at any point you have any questions or concerns, Support is where you need to go to get the answers you need.

Check out our

If using the PLANIX System you can snap data that is out of place using the Align button: Once you are satisfied with how the data looks, if you choose to, follow these steps to upload whilst on-site: On-site Upload

Now that you've collected the data you need for your iGUIDE, it's time to go over your work and make sure everything is aligned correctly in Stitch! Stitch is our software that helps you confirm the alignment of the data you captured on-site, process any image edits, and create an export file (.tar) that you can upload to get your iGUIDE drafted. You can download Stitch here: Check out the links below to get started with your Stitch training! This is a crucial step, take your time with it!

The iGUIDE portal is often referred to as , or simply "The Portal". Not to be confused with the Support Desk.

If you want to find an answer for yourself you can first check out our Support Center on this very site, where you can search for keywords, find articles and ask questions! If that doesn't work you can always create a and reach out to us!

If you have never created a Support ticket, you will need to create an account on the . This can be the same email address as the Portal account so that it's easier to keep track of.

recommended accessories page
Downloads
manage.youriguide.com
Support ticket
Support Desk
Portal Invite