Update an iGUIDE

How to update an iGUIDE with new or improved data.

This article explains how to request an update to an iGUIDE via the iGUIDE Portal (manage.youriguide.com) and lists some common reasons for requesting an update.

To report an error, please see Reporting an Error.

Step-by-Step Instructions

1. To request an update to an iGUIDE, first, navigate to the iGUIDE in question via the manage.youriguide.com portal and click the iGUIDE Details button.

2. You will now see the option to Request an Update on the left-hand Quick Access toolbar. Select this within your iGUIDE to access the update request form.

3. You will have several options once you are on the Request an Update page.

   1. Show iGUIDE - This allows you to review the iGUIDE while requesting the update as a handy reference.

   2. Request an Update - see below the “How to” for usage examples.

   3. Report an error - Let us know of an error that needs correcting on your iGUIDE

4. When requesting an Update to your iGUIDE, you can select to provide new Stitch data or request an update to the current floor plans.

5. Select Yes; I have new data.

6. Supply us with the reason for uploading additional data.

7. Add context to your request, describe your required changes, and upload the new Stitch.tar file.

8. If you have images that may help specify or clarify your request, please provide them.

9. Once the data has been provided, you will be able to confirm that you have provided the correct stitch.tar file (4)

10. To save on multiple update requests, you can also add additions to the update.

11. Once you have filled in all mandatory areas of the form, you can finish by selecting the Request Upload button; a dialogue appears below, showing the status of your upload.

12. When requesting an update to the iGUIDE with no new data to add:

    1. Choose No; I do not have any additional data

    2. You are then prompted to select your update request:

       1. Premium package upgrade

       2. Xactimate ESX File creation

       3. Something Else

13. Once you are confident in your request, select the blue Request Update button. It will remain light blue until all mandatory fields are completed.

Additional Information

An update request is used for the following:

1. When supplying us with a new stitch.tar, such as:

   1. You returned to the property and wish to upload a new stitch.tar file. Some examples of this are:

      1. Aesthetic/Superficial changes, such as redecorating (non-structural).

      2. Structural/Architectural changes include dividing a room with a new wall or removing a wall. Updating a kitchen may also apply here, as if your iGUIDE is premium, and the kitchen representation may need updating.

      3. Extra scans were shot to add additional points of interest.

      4. You returned for exterior scans on a day when the weather was better (including drone panos).

      5. You scanned a previously missed space and wish to add this to your iGUIDE.

   2. No new data has been acquired, but you have changed the original project data and wish to update the iGUIDE. Examples of this may be:

      1. You have edited several H1/H2 files and wish us to replace the images in bulk rather than using the Pano Image Replacement method.

      2. You noticed that the original position you selected for some exterior panos is no longer suitable, and you want to specify a different location for the panos.

2. When requesting an update that does not require additional data, such as:

   1. You wish to upgrade the iGUIDE from a Standard to a Premium iGUIDE

   2. You want to request a Xactimate ESX file along with your iGUIDE

   3. Any other potential changes/requests you may have in regards to the iGUIDE, such as:

      1. You wish for a divided room with no structural definition, such as splitting a Kitchen into Breakfast and Kitchen areas.

      2. You uploaded a garage as its own floor; however, you wish to combine it with the adjacent floor.

      3. You wish for a premium object to be changed or removed.

      4. Custom requests.