iGUIDE Frequently Asked Question
iGUIDE is the fastest all-in-one digital property capture system and building information platform. Enabling partners to measure, market, and monitor real property at scale. For more information on how iGUIDE can help your business, head over to our dedicated Industry pages, or visit our website: www.goiguide.com.
Camera System FAQ
The iGUIDE camera system accurately measures the distance to walls with a 1 cm degree of uncertainty within a range of 40 meters (130 ft) of distance. iGUIDE uses time-of-flight laser scanning technology with thousands of laser points per second rather than a single laser point used by handheld scanners. You can find iGUIDE’s measurement method summarized here
Yes, you can use the system to collect exterior scans or to collect large open spaces. The only caveat to open spaces is that there will be little to no laser data for accurate scan placement. NOTE: You should not use the system in adverse weather conditions such as high winds or rain without the appropriate protection.
The option to replace pano images was implemented as a post-production tool in the event you wish to do minor edits to individual panos. If you return to the property and capture all new panos using the IMS5/PLANIX, then you can complete an iGUIDE Update Request. At this time, there is no option to replace multiple panos in a single action.
The 3D tour autoplay is influenced by the order in which the panos are submitted via Stitch. If you wish to have a specific sequence of panos displayed during the 3D tour autoplay, set them in the desired order during the Stitch process prior to uploading to the Portal. As a drafting update request, our team can change the order if you desire to have the order changed post-production.
iGUIDEs are processed the next business day (except on Sundays). As long as your iGUIDE is uploaded before 7 am EST, the iGUIDE will be processed the same day. If uploaded after &am EST, it will be delivered the next business day. Drafting time can be affected by the quantity of drafting to be completed. iGUIDEs over 10,000 sqft are exempt from this delivery time, and we will contact you with an expected delivery time based on the estimated size.
To produce a reliable iGUIDE Report, anything we draft has to be provided to us in visual and laser data via the iGUIDE camera and we cannot rely on dimensions provided by any other means. It's important that your clients understand how your measurement equipment works: that you need adequate access to all areas of a property in order to deliver a reliable floor plan and area calculations, especially rooms which make up a portion of the perimeter walls. In order to have the area added to the floor plan, please:
- 1.Scan the missing areas in a new Survey project.
- 2.Load the files into Stitch and do any editing you need to.
- 3.Export from Stitch and locate the resulting TAR file within the _Export folder.
When publishing my iGUIDE with restricted height areas, why can’t you send me an email notification that includes steps to change it?
Our team drafts iGUIDEs according to our Planitar Drafting Policies, and because of this, we have implemented the option for operators to review and make any changes to a completed iGUIDE to fit the unique needs of their clients. The steps to change areas within an iGUIDE can be found here and should be bookmarked for future reference.
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