Update 032 - June, 2022

Technical Update 032 - June, 2022

• iGUIDE data rejection and pre-publishing

• New Viewer: Initial banner drop animation

• New Viewer: Photos page improvements

• New Viewer: Managing banners on the Portal

• Stitch TAR size limit, warnings (later this month)

• New Theta Z1 firmware v2.10.3 fixes known HDR issue!

iGUIDE data rejection and pre-publishing

As described in the previous technical update, the new and improved workflows for data rejection and pre-publishing have since been implemented! Below are the details on what has been done so far, and what is coming soon.

Rejected Stitch Data

When your Stitch data submission has to be rejected by the Drafting Team, you will receive an email as notification which informs you about the reason for rejection as well as how and what you can do to revise and resubmit the file. The email is sent by iGUIDE Portal ([e-mail]) and looks like this (reasons for rejection may vary):

We noticed some laser data alignment deficiencies in your submission for the iGUIDE 123 Example St, Waterloo, ON.

It's very important to us that we provide you with a reliable product, but that's only possible when we can rely on the data you submit. Since our team is unfamiliar with the property and the data submitted does not appear to resemble the property layout, your submission has been refused. Please also be aware that anything we draft must be based on scans taken using an iGUIDE camera system and we cannot rely on dimensions provided by any other means (e.g. builder's floor plans, tape measurements, photos, etc.).

In order to process your iGUIDE, we need you to eliminate the deficiencies indicated above, then resubmit a revised version of the project. If you're not quite sure where to start, please review these resources for guidance: Technical Training (text & video), iGUIDE Knowledge Base (text), Quick Tips (short-form video), Master Classes (long-form video).

Once you are confident that your revised project is sufficient for processing, please re-export it from Stitch in order to generate a new TAR file. Then upload the new TAR file to the iGUIDE's Stitch Data Upload page (this part will normally include a direct link).

WARNING: If no new TAR file is uploaded within 2 weeks from the time you receive this message, your iGUIDE Portal entry will be automatically deleted.

If you have any questions for us, please create a ticket at the Support Desk (support.youriguide.com). If the Support Team is currently unavailable, reach out on the iGUIDE Forum (forum.goiguide.com) for community support.

Pre-published Draft Data

When the drafting team is able to complete some, but not all of your iGUIDE, your iGUIDE is entered into the pre-published state, you will receive an email as notification which informs you about the reason for pre-publishing as well as how and what you can do to complete the iGUIDE; whether to publish as-is or upload more data. The email is sent by iGUIDE Portal ([e-mail]) and looks like this (reasons for pre-publishing may vary):

We noticed one or more unscanned areas in your submission for the iGUIDE 456 Example St, Waterloo, ON.

Since our team is unsure about these areas, they have been left as-is, and your iGUIDE has been pre-published. To review the iGUIDE, click here (this part will normally include a direct link).

Please also be aware that anything we draft must be based on scans taken using an iGUIDE camera system and we cannot rely on dimensions provided by any other means (e.g. builder's floor plans, tape measurements, photos, etc.).

If you would like to adjust these areas before publishing the iGUIDE, please resubmit a revised version of the project. If you're not quite sure where to start, please review these resources for guidance: Technical Training (text & video), iGUIDE Knowledge Base (text), Quick Tips

(short-form video), Master Classes (long-form video).

Once you are confident that your revised project is sufficient for processing, please re-export it from Stitch in order to generate a new TAR file. Then upload the new TAR file to the iGUIDE's Stitch Data Upload page (this part will normally include a direct link).

If you do not want to make any adjustments, you can publish the iGUIDE at your convenience.

If you have any questions for us, please create a ticket at the Support Desk (support.youriguide.com). If the Support Team is currently unavailable, reach out on the iGUIDE Forum (forum.goiguide.com) for community support.

Please note: The emails for both scenarios include links to helpful resources on subjects like data alignment and area coverage, and normally include a direct link to the iGUIDE Portal page where you can review your iGUIDE and/or upload new data.

Skip pre-publishing

For users that do not want their iGUIDE pre-published under any circumstances, the option to skip pre-publishing is also now available! The option “Skip pre-publishing (automatically publish regardless of missing area/scans)” can be enabled on step 6 of the Create page, your iGUIDE Default Settings, Banner Settings, and the Stitch Data page of any iGUIDE Portal entry you create. When this option is selected, your iGUIDE is automatically published whenever the Drafting Team first enters your iGUIDE into the pre-published

state. When this happens, you will receive two emails: The first email is the typical

“pre-published” email (as shown above) and the subsequent email simply informs you that the iGUIDE was also published, per your selection. Both emails are sent by iGUIDE Portal ([e-mail]). The “Skip pre-publishing” option is disabled by default.

Image attachments (coming soon)

One more thing we have in the works is adding the ability for the Drafting Team to include image attachments (i.e. screenshots) to both the Rejection and Pre-published emails. We understand that image attachments are a useful tool in helping communicate specific details about a data deficiency in many cases, and we appreciate your feedback. Please keep an eye out for this change in the coming weeks!

New Viewer: Initial banner drop animation

On April 19th, thanks to your feedback, the initial banner drop animation was reintroduced to the new iGUIDE Viewer! Many had become familiar with this feature in the previous Viewer version and it allowed the banner information to appear on-screen briefly upon loading an iGUIDE. This option can be found on the Edit View page as “Show initial banner drop animation” and all other places where iGUIDE View options can be set. This option was automatically enabled in all users default settings and their iGUIDEs that existed on or before April 19th. For all new users that joined after April 19th, the feature must be enabled manually.

New Viewer: Photos page improvements

The initial release of the new iGUIDE Viewer focused on improving the look and feel of the 3D Tour page. On May 10th, the Photos page received the same treatment! Functionally, there are no major changes, but here are the design changes that you may have already noticed:

• Adjusted the size of gallery images and slideshow preview images so they have a consistent aspect ratio

• Increased the density of gallery images and slideshow preview images

• Aligned the toolbars and scroll buttons with the ones found on the 3D Tour page

Check out the new look and feel of the Photos page on any of your recent iGUIDEs! And see a small preview below.

Left: Photos page in mobile view

Right: Photos page in desktop view

New Viewer: Managing banners on the Portal

On June 1st, banners as seen on the iGUIDE Portal were updated with the new look in order to accurately reflect how they appear in the new Viewer. With this update you can conveniently edit and manage your banners without having to check how they actually look in the iGUIDE.

Stitch TAR size limit, warnings (later this month)

Later this month, attempting to upload a large Stitch TAR file on the iGUIDE Portal will begin showing some new messages regarding the number of scans detected.

For TAR files containing >100 scans, you will see this message: “This iGUIDE has a large number of panos and may take longer to process.”

For TAR files containing >2000 scans, you will see this message: “This data exceeds the maximum number of panos (2000) and cannot be uploaded.”

To be clear, only iGUIDEs which turn out to be greater than 10,000 sq ft in floor area are exceptions to standard delivery time. The new warning for files exceeding 100 scans is meant only as a reminder, since files exceeding 100 scans are more likely to also exceed 10,000 sq ft.

TAR files exceeding 2000 scans, however, will no longer be accepted.

New Theta Z1 firmware v2.10.3 fixes known HDR processing issue!

The latest RICOH Theta Z1 firmware version, v2.10.3, was released on May 31st. This firmware update fixes a bug affecting HDR processing when using the -3EV/+3EV (iGUIDE) option in Survey. All PLANIX users should update their Theta Z1 firmware as soon as possible in order to avoid this issue. Please note that PLANIX firmware and Theta Z1 firmware are updated separately.