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Downloading and Using an Offline iGuide

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Overview

An Offline iGuide is a downloadable version of your 3D tour that preserves the exact state of the iGuide at the moment it's saved, so you can view it without an internet connection. It mirrors the full online experience, including measurements, VR capabilities, and interactive features, making it ideal for presentations, on-site reviews, or places with limited Wi-Fi.

This article explains how the Offline iGuide works and how to download, unzip, and open it on Windows, Mac, Android, and iOS.

In This Article

Before You Begin

  • Make sure your iGuide is published on the iGuide Portal.
  • For tablet or phone presentations, download the Offline iGuide ahead of time while you're connected to Wi-Fi.

Understanding the Offline iGuide

The Offline iGuide works like a time capsule, preserving the exact state of the 3D tour at the time of download. Permissions, views, and hidden elements stay locked to the settings in place at that moment. If you later add or remove tags or panoramas, or update view permissions, those changes won't appear in the existing offline version.

Key things to know:

  1. The Offline iGuide mirrors the online experience, including measurements, VR, and other interactive elements.
  2. Updates made online only appear if you download the iGuide again.
  3. Anyone who needs the updated content must download the latest version.

Offline iGuides open in a web browser: you download and unzip the file, then open the index.html file inside the folder. This is straightforward on a computer, but can take a few more steps on mobile devices because of how they handle local files.

Downloading on Windows or Mac

  1. Log in to the iGuide Portal (manage.youriguide.com, or manage.iguide.au in Australia).
  2. Click My iGuides at the top of the page.
  3. Find the iGuide you want to download an offline version of, and click the black Edit button.
  4. Scroll to the bottom of the edit view page, and in the left-hand menu, click the button labelled "Offline iGuide View" to download the offline version.
  5. Wait for the download to finish.
  6. Extract all files from the .zip.
  7. Inside the extracted folder, double-click the index.html file to open it in your default browser.

Downloading on Android

  1. On your Android device, log in to the iGuide Portal (manage.youriguide.com, or manage.iguide.au in Australia).
  2. Tap My iGuides at the top of the page.
  3. Find the iGuide you want to download an offline version of, and tap the black Edit button.
  4. Scroll to the bottom of the edit view page, and in the left-hand menu, tap the button labelled "Offline iGuide View" to download the offline version.
  5. Wait for the download to finish.
  6. Extract all files from the .zip.
  7. Open the unzipped folder and locate the file named index.html.
  8. Tap index.html to open the iGuide.

Downloading on iOS

  1. On your iPad or iPhone, log in to the iGuide Portal (manage.youriguide.com, or manage.iguide.au in Australia).
  2. Tap My iGuides at the top of the page.
  3. Find the iGuide you want to download an offline version of, and tap the black Edit button.
  4. Scroll to the bottom of the edit view page, and in the left-hand menu, tap the button labelled "Offline iGuide View" to download the offline version.
  5. Wait for the download to finish.
  6. When prompted, choose to unzip the file. For help, see Apple's support guide on unzipping files.
  7. Open the unzipped folder and locate the file named index.html.
  8. Tap index.html to open the iGuide.
  9. Tap the full-screen icon to view the iGuide in full-screen mode.

Troubleshooting

  • The iGuide won't open on Android: In the browser's address bar, enter file:// in place of http://youriguide.com/.
  • Recent changes don't appear in the offline version: The Offline iGuide only shows the iGuide as it was when downloaded. Download it again to get the latest version.
  • Trouble opening the file on a tablet or phone: Download the Offline iGuide ahead of time while connected to Wi-Fi, and make sure the .zip is fully extracted before opening index.html.

Frequently Asked Questions

Q: Do I need an internet connection to view an Offline iGuide?
A: No. Once it's downloaded and extracted, you can view it without an internet connection.

Q: Does the Offline iGuide include measurements and VR?
A: Yes. It mirrors the online experience, including measurements, VR, and other interactive features.

Q: If I update the iGuide online, will my offline version update too?
A: No. The offline version is locked to the moment you downloaded it. Download it again to include any changes.

Q: Which file do I open?
A: Open the index.html file inside the extracted folder.

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