In-Field Troubleshooting Procedure
Steps to fix common problems involving the Survey app while in the field.
The URL for Survey is 192.168.5.1
When experiencing app responsiveness issues, warnings, or error messages while using the Survey app, there are a few routine steps that can be taken in order to get your system back up and running as soon as possible, before resorting to calling on the support team. Try each of the steps below, if applicable:
Before taking the steps below, always ensure your smart device is still connected to your iGUIDE camera system's WiFi signal. Often issues can be due to WiFi Connectivity.
Tap the refresh button (IMS-5) or "reload app" (PLANIX) in Survey. This will reload the app within the browser window. No data is lost and the app will start exactly where it left off.
Tap your web browser's refresh button. This will force the browser to reload the page. As above, no data is lost and the app will start exactly where it left off (and Google Chrome is the recommended browser when using Survey).
If you cannot see or find the browser controls to refresh the page in your current view, it might be because you have saved the Survey app page to your smart device's home screen. In this case, close Survey and re-open it in a new browser window by entering the IP address.
Close all browser windows/tabs completely, reopen the browser, and enter the IP address 192.168.5.1 .
Restart your smart device after powering it off completely. This will reboot the smart device and may close all other applications or processes that could have been interfering.
Restart your iGUIDE camera system. Press once to turn the system off, then press once more to turn it back on again.
Return to the 'Project' menu and attempt to create a new project, floor, and scan. Consider naming the project "Test" for this purpose.
From the Manage tab (IMS-5) or Settings menu (PLANIX) in Survey, tap the button that says "Safely Remove USB Drive" (IMS-5) or "Eject USB Drive" (PLANIX). Remove the USB drive and then reinsert it.
In Survey, change the WiFi channel (IMS-5) or WiFi Band (PLANIX). If there is interference on one or more channels, Survey and camera system may not respond correctly to inputs. In IMS-5 Survey, the WiFi channel can be found in the Manage tab and is generally best set to Auto. In PLANIX Survey, the WiFi Band can be found in Settings and the optimal setting will depend on your current environment.
(IMS-5 only) If the camera and shutter buttons are not available, remove and re-insert the DSLR battery and ensure the DSLR USB cable is fully inserted at both ends, then tap the refresh button in Survey.
(PLANIX only) If you are unable to process a scan due to 360° Camera errors (i.e., the Ricoh Theta has encountered a problem), restart the 360° Camera and ensure its WiFi is disabled.
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