Update 051 - July, 2025
Service & Technical Update 051 – July, 2025
Upcoming Holiday Hours
Reporting Enhancements
3D Tour Navigation Improvements
Updated Terms of Service
Coming Soon!
Updated Invoicing and Payment Methods
Updated Advanced Drafting Services
Upcoming Holiday Hours
Please note that our office will be closed on the following dates:
Monday, August 4, 2025 (Civic Holiday)
Monday, September 1, 2025 (Labour Day)
During these times, drafting and support response times may be delayed. We appreciate your understanding and encourage you to plan accordingly. For more information on holiday hours, please visit our website.
iGUIDE Reporting Enhancements
We have improved the iGUIDE Report emails to better serve our customers in Insurance and Restoration, Architecture, Engineering, Construction and Facility Management. These new industry-specific reports are automatically provided based on the industry selected when creating an iGUIDE. They aim to simplify the experience and ensure quick access to key tools and files specific to those industries. Please click here for more information on industry-specific reporting.
New Additions & Improvements:
Streamlined Layout: Removed unnecessary content such as social sharing links and MLS measurement summaries.
iGUIDE Tag URL Link: If tags are present, a direct link is now included, which, when selected, opens the iGUIDE with the tag list open.
Floor plan PDF Link: Now more prominently featured for ease of access.
Doors and Windows Summary CSV (Beta) & Enhanced Room Data CSV
Windows & Doors Summary: This AI-generated summary is now available in open beta on iGUIDE Standards and above, offering a detailed breakdown of openings by type and location. The file is now linked directly in the report email or can be found in the ‘Details’ section of each iGUIDE.
Enhanced Room Data: Previously existing Room CSV files are now enhanced to include perimeter, wall surface area and volume for deeper insights.
Please click here for more information on how to download the Window and Door Summary and Enhanced Room Data CSVs..
3D Tour Navigation Improvements
Based on your feedback, we’ve introduced a refined navigation system for an iGUIDE 3D Tour to improve the overall user experience when moving through spaces.
What’s Changed:
Reduced Accidental Wall Transitions Users will no longer unintentionally move through walls or solid surfaces. Navigation now requires more precise cursor placement, making staying oriented within the space easier.
Smaller Clickable Zones Previously, pano points behind walls could be triggered with a wide cursor range, leading to unintended jumps. Now, users must hover directly over a pano point to activate it, reducing accidental clicks.
Visual Feedback for Blocked Paths When attempting to click on a pano point that’s not yet accessible (e.g., behind a wall), users will see a subtle animation indicating that movement isn’t possible until they move closer or adjust their view.
Distance-Based Rendering Limits We’ve introduced a rendering limit of approximately 8 m (25 ft) to prevent distant pano points from appearing unexpectedly. This ensures pano points only appear when they’re contextually relevant, especially in larger properties.
These changes strike a balance between realism and usability. Users can still navigate freely, but with greater control and fewer surprises, making the experience more intuitive and immersive.
Updated Terms of Service
We’re updating our Terms of Service and introducing a new Data Processing Agreement (DPA). These changes have been outlined below.
Data Processing Agreement To support global privacy compliance, we’ve added a Data Processing Agreement (DPA) to our Terms of Service. This outlines Planitar’s role as a data processor and reinforces our commitment to data protection best practices.
Billing and Payment Section In preparation for upcoming enhancements to our billing system, we’ve introduced a new Billing and Payment section in our Terms of Service. It describes billing procedures, collection processes and payment terms in more detail.
Coming Soon!
Updated Invoicing and Payment Methods
We’re improving our billing system! Here’s what you need to know:
New Invoice Sneak Peek We’ve attached a preview of the updated invoice layout (see image), it represents a refreshed look to match our new system. Enjoy a more straightforward invoice layout and additional payment methods!
Payment Methods We’re introducing broader availability of credit card payments (previously available for U.S. customers only) and the ability to select automated payments. If you’d like to switch to a credit card, you can choose that method and then opt in to automatic payments.
Release Schedule We are gradually implementing the updated invoices for all customers and aim to complete the transition over the coming months. Please contact our support team if you have any questions or concerns regarding the new invoice format, payment methods or specific charges.
Updates to our Advanced Drafting Services - Now More Flexible!
We’re updating iGUIDE’s Advanced Drafting Services to offer greater flexibility and project-specific control.
What’s changing? We’ve deconstructed the 2D and 3D CAD bundles and now offer each unique deliverable as an Add-on to an iGUIDE Premium.
Advanced Drawing Package Need plotted drawings? Select the Advanced Drawing Package, which pairs our premium 3D Tours with a drafted floor plan (DWG), a detailed plotted drawing package (PDF) and lidar point cloud data of all floors (DXF). This package maintains flexibility, and individual Add-ons can be added at an additional cost!
Why this matters: This update reduces unnecessary files, streamlines ordering, and gives you more cost control while maintaining the same high-quality results.
No action required: These updates will appear automatically in your ordering options starting this month.
For more information on the updates to our Advanced Drafting Services, please visit the links below:
Links to Brochures:
Residential – United States and Canada
Commercial – United States and Canada
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